Legal Area
PRIVACY POLICY
CUSTOMER PRIVACY POLICY
Effective from: October 2023
1. WHAT DOES THIS PRIVACY POLICY APPLY TO? ARE OTHER INFORMATIONS APPLICABLE?
2. WHICH SPECIFIC CONTRACTUAL TERMS APPLY TO YOU DEPENDING ON YOUR COUNTRY OF RESIDENCE?
3. WHO COLLECTS AND USES YOUR PERSONAL DATA?
4. WHY DO WE COLLECT YOUR PERSONAL DATA?
5. WHAT PERSONAL DATA DO WE COLLECT?
6. WHEN DO WE COLLECT YOUR STAFF?
7. HOW DO WE COLLECT YOUR PERSONAL DATA?
8. WHO ARE OUR THIRD PARTY SOURCES?
9. SHOULD YOU ALWAYS SHARE YOUR PERSONAL DATA WITH US?
10. HOW LONG DO WE KEEP YOUR PERSONAL DATA?
11. HOW DO WE PROTECT YOUR PERSONAL DATA?
12. WHERE DO WE TRANSFER AND STORE YOUR PERSONAL DATA?
13. WITH WHOM DO WE SHARE YOUR PERSONAL DATA?
14. HOW DO WE DEAL WITH THE ISSUE OF CHILDREN’S PRIVACY?
15. WHAT ARE YOUR RIGHTS IN RELATION TO YOUR PERSONAL DATA?
16. CAN THE PRIVACY POLICY CHANGE?
17. DO WE USE COOKIES OR OTHER ONLINE ADVERTISING TECHNOLOGIES?
18. HOW CAN YOU CONTACT US? ANNEX
ATTACHMENT 1 – Specific information for Australian residents ABOUT THE USE OF YOUR PERSONAL DATA ANNEX
ATTACHMENT 2 – Specific information for residents of Qatar, Vietnam, China, Kuwait, SAUDI ARABIA, Mexico, Chile, South Korea OR AZERBAIJAN on the use of your personal data ANNEX
ATTACHMENT 3 – Information Specific to Text and Instant Messages for US Residents or Guam Residents
ATTACHMENT 4 – Information Specific to California Residents
1. WHAT DOES THIS PRIVACY POLICY APPLY TO? ARE OTHER INFORMATIONS APPLICABLE?
This privacy policy applies to situations in which we, Cucchetti, access, collect, store, process, use, disclose or transfer your personal data in paper or electronic format.
It also applies to situations in which authorized partners or other members of Cucchetti use your personal data on our behalf. In some cases, other disclosures are applicable.
This could occur, for example, when you use certain products and services and in this case: You will be notified of the application of such policies when you use the products and services to which such policies apply.
Such information will prevail over this information unless they make specific reference to it.
This information does not apply to products or services that you may use as provided by other companies acting on your own behalf.
Our privacy policy does not extend to services provided by other companies acting on their own behalf, such as franchisees and licensees or when you share information on social media (WeChat, WhatsApp, Baidu, Kakao Talk, Facebook, Twitter, Instagram, etc. ), or other online platforms owned and operated by other companies. These other companies have their own privacy policies, so you should keep in mind that how these companies use any personal information you give them will be subject to their rules and not ours.
2. WHICH SPECIFIC CONTRACTUAL TERMS APPLY TO YOU DEPENDING ON YOUR COUNTRY OF RESIDENCE?
The protection of your personal data is an essential part of our activities. In order to provide you with a personalized experience, we will apply the data protection laws of your country of residence. This approach will also comply with the consumer laws of your country of habitual residence and will therefore allow us to meet your expectations regarding the protection of personal data.
If you are a resident of one of the following countries/regions, please refer to the attachment containing information specific to your jurisdiction:
If you are resident in Australia, please refer to Appendix 1 – Specific information for Australian residents on the use of your personal data for information on the reasons why we may process your personal data;
If you are a resident of Qatar, Vietnam, China, Kuwait, Saudi Arabia, Mexico, Chile, South Korea or Azerbaijan, please refer to Attachment 2 –
Information specific to residents of Qatar, Vietnam, China, Kuwait, Saudi Arabia, Mexico, Chile, South Korea or Azerbaijan about the use of your personal data to obtain information about the reasons why we may process your personal data and the legal bases we may use;
If you are a resident of the United States or Guam, please refer to Attachment 3 – Specific Text and Instant Message Information for United States Residents or Guam Residents for information on how and when we may use your number. telephone to send you messages;
If you are a California resident, please refer to Attachment 4 – Information Specific to California Residents for information about the categories of personal information we may use, the sale of your personal data, and your personal data rights.
3. WHO COLLECTS AND USES YOUR PERSONAL DATA?
We, Cucchetti SRL, act as a “data controller”, which means that we determine “why” and “how” your personal information is collected and used. We are an Italian company, based in via Fabio Filzi, 2, Italy.
To be able to deliver our products and services to you, we need to share your personal data with authorized partners or other members of Cucchetti who generally act as our “data controllers”. Everyone is subject to the obligation to take appropriate security measures to protect the personal information in their possession, and are bound by a strict confidentiality agreement and specific contractual terms on “how” and “when” they are authorized to use the your personal data on our behalf.
Please be aware that some authorized partners, such as our franchisees or licensees or social media, may also determine “why” and “how” your personal data is used. They have their own privacy and cookie policies, so please bear in mind that any personal information you give them will be subject to their rules and not ours.
Your local legislation may not refer to terms such as “data controller” or “processor”, but respectively to terms such as “data user”, “owner”, “undertaking”, “responsible party”, etc., and “data broker”, “operator”, etc. To understand our role, Please note that we, Cucchetti, are the entity that decides on the methods and purposes of processing your personal data by determining “why” and “how” your personal data is collected and used. Our “processors” are entities that use your personal data on our behalf based on instructions from us as to “how” and “when” they are authorized to use it.
4. WHY DO WE COLLECT YOUR PERSONAL DATA?
Cucchetti will collect, record, retain, organise, structure, conserve, update, adapt, combine, consult, use and communicate your personal data for the purposes described in this section. Your personal data will not be further used for purposes incompatible or inconsistent with the purposes for which they were collected, unless this is permitted by applicable legislation.
The processing of your personal data will comply with your privacy legislation and will be based on the legal bases set out in this section. The legal bases listed in this section also apply when we share your data with third parties.
If you would like to know more about our purposes and legal bases, you can contact us at privacy@saracucchetti.com
The processing of your personal data will be based on the legal bases indicated below, unless you reside in one of the following countries:
If you are resident in Australia, please go directly to Appendix 1 – Specific information for Australian residents about the use of your personal data.
If you reside in Qatar, Vietnam, China, Kuwait, Mexico, Chile, Saudi Arabia, South Korea or Azerbaijan, please go directly to Attachment 2 – Information specific to residents of Qatar, Vietnam, China, Kuwait, Mexico , Chile, South Korea or Azerbaijan on the use of your personal data.
A. To provide you with the products and services you have purchased or otherwise requested
We will use your personal data to manage our relationship with you and to fulfill the obligations deriving from the contract you conclude with us when you purchase or otherwise request products or services from us. This may include various activities such as internal accounting, processing of your payment or delivery.
To provide you with the products and services you request, we will access, collect, store, process, use, disclose and transfer your personal data for billing, payment management and internal accounting purposes.
Some of the above operations may be implemented by our identified partners, in particular the registration, payment and delivery of your order. Your information may be disclosed, used or collected directly via our partner’s information technology system.
Some specific information may be requested to provide you with gift cards, personalization services, or when you reserve a product or service, request a product repair, or purchase products or services by telephone, on our site, or on an e-mail site. commerce. In such cases, we may access, collect, store and use your personal data for delivery, warehousing and returns management purposes.
During your visit to our store, we may need to collect your information to allow you to access our premises or when you wish to obtain a particular service: requests relating to product taxes or in relation to our after-sales service, etc.
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The purposes for which we process your personal data are the following: |
The processing of your personal data is justified by the following legal bases: |
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Provide you with the products or services that you have purchased or otherwise requested both in our stores and online. This includes any action necessary to fulfill our obligations in relation to the sales or service contract that you conclude with us (processing your payment, delivery, returns management, etc.) |
Execution of a contract |
B. To manage your Cucchetti profile.
Once you request the creation of your Cucchetti profile, via the Cucchetti websites or any other means, including our customer service, your personal data will be linked to this profile, where we will store all the information concerning you. This may include information we obtain directly from you as well as information we obtain from other sources in accordance with applicable law. This may also include information about purchases you make when you check out as a guest or when you check out using a profile. Your Cucchetti profile information is crucial to providing you with a personalized and tailored Cucchetti experience, and in some cases is necessary to access some specific services or to purchase from our website, and must therefore be kept updated to ensure you have the best experience .
Once you have asked us to create your Cucchetti profile, we will integrate it with personal information such as your purchases, preferences and contact information. In this context, Please be aware that we use personally identifiable information, such as your email address, or phone number, to connect an interaction or purchase with your Cucchetti profile. The same happens when you make a payment as a guest for a purchase on our site, as mentioned above, or if you link your open ID account on social media with your Cucchetti profile (using dedicated QR Codes, for example ).
Additionally, we may use your date of birth to determine whether you are of age to use our services. In order to keep your personal data correct, we will take all reasonable efforts to ensure that the personal data in our possession is updated appropriately. Where provided for by the privacy legislation applicable to you, you may have the right to obtain rectification of your data at any time, and in any case please let us know if any of your data needs updating or correction, and we will do our best to our best efforts to identify and correct incorrect personal data (data cleansing) and to delete any duplication of databases. This may make it necessary for us to correct typographical errors or conflicting personal information.
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The purposes for which we process your personal data are as follows |
The processing of your personal data is justified by the following legal basis: |
| Administration, management and maintenance of your Cucchetti profile when you have requested us to create it. This may include data cleansing and deduplication operations. |
Execution of a contract or our legitimate interest (where applicable) Once your profile has been created at your request, to integrate it with the personal data you provide to us during our interactions and thus ensure we maintain the most accurate and up-to-date version of your profile (provided that such legitimate interest does not override your interests or fundamental rights) |
C. To provide you with tailored customer service and assistance.
She should be able to have the same unified experience regardless of how we communicate. Whether this happens in our stores, on our website, via chat, telephone or video, and whether you contact us or we contact you, we want to provide you with relevant, tailored customer service.
For the aforementioned purpose of offering you the Cucchetti experience, we will collect, store, process, use, communicate and transfer your personal data in order to identify you. This will enable us to offer you the tailored assistance you request or to share relevant information with you. Furthermore, when you contact us, we may retain the personal data you share with us to offer you this personalized and tailored experience at all times. This may occur when you are a current or potential customer. Your personal data will be linked to your Cucchetti profile, if you have asked us to create one, or to a temporary registration.
In order to offer you a pleasant and smooth customer experience, get to know you better to offer you tailored answers, and improve the quality and safety of our services, we may rely on your consent, proceed in accordance with our contract with you, or adopt make reasonable efforts to contact you, or rely on our legitimate interest in improving our services.
We will use the information we have about you to identify you when you contact us (whether via telephone, video chat, text message, chat, social media, etc.). When we are able to identify you, we will be able to access the personal data available on your Cucchetti profile or in your temporary registration to find out when you have previously interacted with us and to offer you the personalized assistance you request. This may include real-time or follow-up monitoring of your interactions with us (for example on our site or in a store) to identify the products you are looking at or what your specific need may be.
In order to provide you with adequate customer service, you may be asked, when you are on our website or in a store, if you need further assistance. On our website, if you do not wish to be contacted, please close the chat window. This service has been adopted to allow you to benefit from the same service you would find in one of our physical stores.
If we are unable to identify you, we may create a temporary registration to allow you to have a seamless shopping experience. Regardless of how you interact with us, we will certainly do our best to avoid asking you again for the information you have already shared with us.
Your personal data, in particular the Cucchetti profile if you have created one or the temporary registration that we may create about you, may allow our sales staff to contact you directly in relation to the products and services that you have purchased or otherwise requested, such as when a product becomes available again or when an order you placed with us has been received in store, or to share with you any other information you have requested.
Additionally, monitoring our interactions (including, with prior notice, voice or video recordings – such as real-time listening or analysis – or real-time listening) enables us to improve the quality and security of our services and to provide you with tailor-made answers.
All our customers are important to us. However, some of our customers and potential customers benefit from a more personalized experience due to the important relationship they have with Cucchetti. Our teams may need to collect and bring together information about such customers or potential customers in order to identify personalities that match Cucchetti’s image and values to offer them unique support. This can happen when you participate in one of our selective projects or when our sales staff. They offer you to participate in events or contact you for some special occasions (for your birthdays or for a particular event in your life).
| The purposes for which we process your personal data are as follows | The processing of your personal data is justified by the following legal basis: |
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Administration, management and maintenance of your Cucchetti profile These activities will be carried out if you have asked us to create your Cucchetti profile and if we are able to identify you. We will integrate your Cucchetti profile information with the personal information you provide to us when you contact us or when we contact you. This may include data cleaning and deduplication operations. |
Execution of a contract or our legitimate interest (where applicable) Once your profile has been created at your request, to integrate it with the personal data that you provide to us during our interactions and thus ensure that we maintain the most accurate and up-to-date version of your profile (provided that such legitimate interest does not your interests or fundamental rights prevail) |
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Administration, management and maintenance of a temporary registration These activities will be carried out if we are unable to identify you. We will supplement this temporary registration with the data you provide to us when you contact us or when we contact you, to avoid asking you again for information you have already shared with us and to provide you with tailored assistance in relation to our products and services. |
Adoption of pre-contractual measures adopted at your request or our legitimate interest (where applicable) When we are unable to identify you, to integrate a temporary registration in order to offer you tailored assistance (provided that this legitimate interest is not overridden by your interests or rights fundamentals) |
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Inbound Interactions – To provide you with products, services and information that you may request from us when you contact us |
Execution of a contract or pre-contractual measures adopted at your request |
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Outbound Interactions – Contacting you directly in relation to the products, services and information you have requested |
Performance of a contract or pre-contractual measures taken at your request or our legitimate interest (where applicable) To provide you with an appropriate response when our interaction is not related to the formation or performance of a contract (provided that such legitimate interest does not override your fundamental interests or rights) Our real-time interaction – To allow you to virtually try our products or interact with other customers |
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Our real-time interaction – To allow you to virtually try our products or interact with other customers |
Performance of a contract or pre-contractual measures taken at your requestWhen we collect information to provide you with relevant assistance on our products or servicesOur legitimate interest in providing you with tailored assistance when we are unable to identify you (and when this interest does not override your interests or fundamental rights)Or your consent if your face image is depicted or if your personal data is visible to other customers |
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Real-time or subsequent monitoring of our interaction, to allow us to improve the quality and security of our services and to offer you better responses. This monitoring may be adopted for both incoming and outgoing interactions and, upon notice to you, may be carried out via voice or video recording or real-time listening. |
Performance of a contract or pre-contractual measures taken at your request When we collect information to provide you with assistance on our products or services Our legitimate interest When we collect information to improve the quality and safety of our services (provided that this legitimate interest is not overridden by Your interests or fundamental rights)Or your consent to cookiesWhen such tracking is carried out on our website by means of cookies or other online advertising technologies |
D. To enable you to receive relevant information and personalised marketing content.
You will receive information and updates about us either at your request (subject to your consent where required by law) or when the law authorizes us to send you such information and updates directly, for example after a purchase. These communications may be global or local in scope, and may include updates about our products and services, notifications, event invitations, offers, surveys, etc.
Our communications will be personalized and specifically designed to be of interest to you, and will be updated with any new information connected to your Cucchetti profile. We will use this personal information to send you tailored communications or other personalized advertising or marketing campaigns. This use of your information includes some profiling activities.
If you are a resident of the United States or Guam, please also see Attachment 3 – Specific Text and Instant Message Information for Residents of the United States or Guam for more information about how or when we may use your phone number to send you messages.
When you share your personal data with us, we may use it to contact you through relevant communication channels (such as text messages, MMS, email, post, internet, social media or telephone), with your consent where required. Naturally, you can ask us not to use a specific communication channel or opt out (unsubscribe) from it by applying the opt out option which will always be shared with you. If you wish to stop receiving communications from us across all communication channels, Please email us at privacy@saracucchetti.com.
As part of the Cucchetti experience, we will always try to personalize your experience with us. For this reason we will use your personal data to send you personalized communications or to personalize your journey with us, but only with your prior consent when applicable legislation requires it. Our communications may include personalized recommendations of products we think you may be interested in, personalized marketing content designed to meet your interests, personalized invitations to events or, at your request and when available, personalized and tailored products. For these purposes, we will use the information you provide to us (for example, your date of birth, your country of residence, your preferred means of contact, etc.) and/or alone or in combination, certain habits of behavior that we may observe by interacting with you (for example where you prefer to buy our products, what types of products you like, for which occasions you are making your purchases.). With this information, we may create groups of similar customers (called “personas”) to whom we may decide to offer personalized content and experiences in both inbound and outbound communications. In this context, we may draw inferences about you, as derived from your personal data (profiling). For example, if you always purchase our products from the same store (in a specific location or online), we may consider that store to be your favorite. This will allow us to personalize your experience with Cucchetti based on your interests and purchasing habits (i.e. personalized communications).
In order to provide you with such a personalized and tailored experience, in our stores or online, you may be asked to log in or identify yourself.
To enrich your personal data, we may use cookies or other online advertising technologies. Through these technologies, we will collect personal data in relation to your activity on social media and your browsing activity across different websites and devices (for example: to find out if you have visited our website after opening a newsletter you have received) . Some technologies may rely on services provided by other companies acting on their behalf (such as social media WeChat, WhatsApp, Baidu, Kakao Talk, Facebook, Twitter, Instagram, or other online platforms). These companies have their own privacy and cookie policies and how they use the information you share with them is subject to their rules and not ours.
To enrich your personal data, we may associate it with information held by others (for example, by sharing and associating your information with information held by trusted partners) or by connecting your open ID social media account with your profile Cucchetti (using dedicated QR Codes, for example). This process will be conducted exclusively through the use of unique customer identifiers and re-identification protocols in order to protect the confidentiality of your personal data.
The personal information linked to your Cucchetti profile (personally identifiable information such as e-mail address, telephone number, social network id, etc.) will allow us to contact you on third-party platforms or create “lookalike campaigns” that allow us to reach new people with a probable interest in our products due to the similarity with you. We may conduct such campaigns through our website, social media or other means of communication, such as search engines. To carry out these campaigns, before being shared, your personal data is encrypted and transformed into short digital fingerprints that cannot be restored to the previous format.
The use of cookies or other online advertising technologies may also allow us to show you online advertisements that are “contextual” (meaning they are shown based on the website you are browsing), “behavioral” or “targeted interests” (where adverts are shown based on your interests, which we have inferred based on your information including demographic, geographic and interest-based data). We may use these advertisements to show you the products or services that are most relevant to you.
If you no longer wish to display personalized online advertisements, you can ask us to delete your Cucchetti profile or change your cookie preferences – please consult the section “cookies or other online advertising technologies”. Additionally, some third-party websites allow you to stop seeing ads from specific advertisers, so you may be able to set your preferences on those websites as well.
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The purposes for which we process your personal data are the following: |
The processing of your personal data is justified by the following legal basis: |
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Sending or presenting personalized communications This includes communications such as updates on our products and services, invitations to events, offers or surveys. When you share your personal data with us, we will use that personal information to contact you through relevant communication channels (such as text messages, MMS, email, post, internet, social media or telephone). We will always do our best to provide you with personalized communications, based in particular on your interests and purchasing habits, and to improve and personalize our services in particular through profiling. |
Execution of a contract When the law authorizes us to send you such communications without your consent and such communications fall within the scope of our contractual relationship Or our legitimate interest in offering you personalized content Where such interest is not overridden by your interests or fundamental rights and the law authorizes us to send you such communications without your prior consent. Your consent, as given when creating the Cucchetti profile You can always withdraw your consent at any time. |
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Update and integrate or enrich your personal data This includes data cleansing and deduplication operations. This also includes enriching your personal data with second-party data or information relating to your social media activities and your browsing activity across different websites and devices. Some of the technologies we use (including cookies) may rely on services provided by other companies acting on our behalf (such as social media – WeChat, WhatsApp, Baidu, Kakao Talk, Facebook, Twitter, Instagram or other online platforms). You may have given your consent to cookies and other technologies through these platforms. These other companies have their own privacy and cookie policies and the way they use your personal data is subject to their rules and not ours. |
Performance of a contract or fulfillment of a legal obligation When this update concerns the administration and management of your Cucchetti profile, including initiatives taken following a request for rectification or cancellation. Any other situation will require your consent, as given when you created your Cucchetti profile You can always withdraw your consent at any time |
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Creation of “lookalike” campaigns Lookalike campaigns allow us to reach new people who are likely interested in our products because they are similar to you. Some of the technologies we use (including cookies) may rely on services provided by other companies acting on our behalf (such as social media – WeChat, WhatsApp, Baidu, Kakao Talk, Facebook, Twitter, Instagram or other online platforms). You may have given your consent to cookies and other technologies through these platforms. These other companies have their own privacy and cookie policies and how they use your personal data will be subject to their rules and not ours. |
Your consent when you accept, when creating your Cucchetti profile, that we link your personal data to certain behavioral habits (Profiling) (for example by agreeing to receive personalized communications). You can always withdraw your consent at any time. |
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Online advertising Present you online advertisements that are “contextual,” “behavioral,” “interest-based,” or “tailored,” including through the use of cookies or other online advertising technologies |
Your consent to cookies or other online advertising technologies You can always withdraw your consent at any time |
E. To send you non-marketing communications.
We may send you non-marketing communications at your request, including information that may be important to your safety and the security of your personal data. You may receive these communications even when you have opted out of certain marketing communications.
The transmission of this information may be necessary for the proper performance of our contract with you or mandatory to comply with some of our legal obligations.
If you are a resident of the United States or Guam, please also see Attachment 3 – Specific Text and Instant Message Information for United States Residents or Guam Residents for more information on how and when we may use your number telephone to send you messages.
Non-marketing communications may include the following communications (listed but not limited to): sending emails to verify your identity when you sign up for our services; sending emails to reset your password and username; notify you that a specific service has been or will be suspended for maintenance or terminated; notify you of an update, correction or incident to our services that may affect your personal data; notify you of an update to our privacy policy or the Terms of Use; or send you information regarding the products or services you have requested or purchased.
We will never contact you to ask for your password. Please exercise caution if you receive requests for this type of personal information.
F. To manage our social networks
Cucchetti manages “Fan” pages present on various social networks. We may need to process information made available by different platforms or when you interact with our pages and publications.
When, as a social media user, you decide to interact with our social media pages (for example when you follow one of our pages, when you click “Like” on Facebook or “Follow” on Instagram or add a reaction to a post , when you “share” or add a “comment,” etc.), we have access to your public profile information. Your information is used for the purpose of interacting with you through the social network in question or to establish analyzes or statistics on the use of our pages or the performance of our communications. Our services may remove your comments if they do not comply with our policies on the use of social networks (for example if your comments are insulting, illegal or malicious).
When you visit our “Fan” page, if you do not have an account or are not connected to the relevant social network, we do not collect any personal data about you, except for the aggregate data provided to us by each social network.
| The purposes for which we process your personal data are the following: | The processing of your personal data is justified by the following legal basis: |
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Promotion of Cucchetti’s activities on social networks. |
Execution of a contract, when you interact with us through the functions offered by the social network Or Our legitimate interest in communicating our activities When your interests or fundamental rights do not prevail over this interest. |
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Analysis of the habits of users who visit our “Fan” page or share our content. |
Our legitimate interest in communicating our activities |
G. To conduct our business safely and protect our assets and our people.
To deliver our products and services to you safely, properly fulfill our contract or some of our legal obligations, we will take fraud prevention and detection measures. These measures will enable us to fulfill our contract with you and/or protect our legitimate interests in protecting ourselves from fraud. We may in particular implement measures to ensure that you are complying with our terms and conditions of sale, available on this website, offers and programs, and to prevent and detect non-compliance or fraud on your part. This may include reviewing and evaluating your dealings with us, your eligibility to participate in certain sales, offers and programs, your compliance with the terms and conditions of such sales, offers and programs, and taking enforcement and/or disciplinary measures where such non-compliance or fraud is suspected or identified.
We may use administrative and technical measures to protect our website, our systems, our networks, the transactions that occur on our site or in our stores, and any other measures to protect the personal information we may have access to or store . For this purpose, it may also be necessary to verify your identity or to take note of any suspected or actual non-compliance with our terms and conditions or fraud we have incurred in relation to your dealings with us. These measures may also be taken for compliance purposes or to avoid sharing your personal information with untrustworthy third parties. For example, when you purchase a product, your personal data will be associated with a unique code entered and/or printed on that product so that, by reading the unique code, we can recognize the order as yours, to allow us to evaluate its compliance with our terms and conditions or to detect any fraud on your part, and to take enforcement and/or disciplinary action against you in the event of suspected or identified non-compliance or fraud on your part.
Additionally, we may take certain measures to protect and defend our rights and property, our employees and our business partners in accordance with applicable laws, regulations and international conventions. For example, we may monitor your incoming and outgoing interaction with our customer service team (including through voice or video recording or real-time listening, upon notification to you); Furthermore, having the health of our employees at heart, and with this sole purpose, we implement an anti-malicious calling procedure so that any episode of inappropriate behavior such as harassment, insults or direct threats from users will be reported to our dedicated team . This will generate a warning to the affected user and they will be registered in our temporary list. The initial warning will set out the consequences of a second accident. A second incident will lead to the suspension of all further calls from the user in question for a period of 4 months. During this period, you will still be able to contact our customer service through other communication channels (for example, postal mail or email) so that we can answer your questions and preserve your rights at any time.
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The purposes for which we process your personal data are the following: |
The processing of your personal data is justified by the following legal basis: |
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Adopt fraud prevention, detection and investigation measures to ensure physical and IT security and to deliver our products and services to you safely, and to protect the health of our employees, including through audio or video recordings or real-time listening to conversations incoming and outgoing with our customer service, upon notification to you.. |
Performance of a contract or fulfillment of a legal obligation or our legitimate interests to protect ourselves from fraud and to protect our employees from inappropriate behavior (when these interests are not overridden by your interests or fundamental rights) |
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In compliance with applicable law, adoption of activities related to compliance and privacy |
Compliance with a legal obligation or our legitimate interests (where applicable) When the processing is not prescribed by law but derives from an expectation of the regulatory bodies (when these interests are not overridden by your interests or fundamental rights) |
| In accordance with applicable legislation, adoption of activities related to the protection of intellectual property rights and the management of litigation |
Compliance with a legal obligation Or our legitimate interests in the protection of our rights (when such interests are not overridden by your interests or fundamental rights) Or regular exercise of our rights in legal cases and proceedings, when applicable in your country of residence |
H. To better evaluate and understand our business.
To manage our business, fulfill the obligations of our contract with you and our legal obligations, we may need to have access to and use some of your personal data for financial, management or legal purposes, or activities relating to business data analysis and market research.
For example, this may occur when we use invoices issued in connection with your purchases for compliance or accounting purposes, or when we analyze personal information to understand the characteristics of our customers (gender percentages, average age, etc.).
In some limited circumstances, this activity may be based on our legitimate interest when relating to activities related to business data analysis and market research.
Certain activities that are required in the conduct of a business may involve the use of your personal data. This may include internal procedures (such as financial management, accounting, warehouse management, production management, internal or external audit), certain legal obligations (for example, record keeping or tax returns), or analysis conducted in connection with mergers or acquisitions .
We may also conduct various data analytics & market research initiatives in connection with our business, which may require us to access or otherwise use some of your personal data, or send you surveys or customer satisfaction questions in order to gather new or additional. This allows us in particular to analyze and learn how our customers interact with us to improve our products, services and generally our business activity. It is also important for us to conduct operations that allow us to analyze and measure the performance of our marketing and communications campaigns. This may be, for example, when you click on one of our advertisements on the website of one of our business partners or when you make a purchase after seeing one of our advertisements. Please be aware that, to this end, we may use cookies or other technologies for online advertising.
I. To optimize and manage our website and other means of communication.
We may take certain measures that include using your personal data to administer, optimize and improve our digital and physical media such as our website, our mobile application or face-to-face interaction in our stores.
The use of your personal data will allow us to fulfill our contractual obligations or improve our services in line with our legitimate interest. Naturally, when we use cookies or other online advertising technologies that require your prior consent, we will always ensure that we have obtained it promptly.
We may use some of your personal data to administer, optimize and improve our websites, applications, our content and other digital offerings, including services and products offered through our websites, applications or other digital media to ensure the easiest to use online browsing experience. We may use personal data to address operational problems such as page loading incidents and software errors. Please note that we may use cookies or other technologies for online advertising for this purpose.
| The purposes for which we process your personal data are the following: |
The processing of your personal data is justified by the following legal basis: |
|
Resolve operational issues such as page loading incidents and software errors |
Performance of a contract in accordance with the Terms of Use applicable to our services Your consent to cookies, when we use cookies or other online advertising technologies. You can always withdraw your consent at any time. O Our legitimate interests when we use cookies or other technologies for online advertising where the law does not require consent When your interests or fundamental rights do not prevail over this interest |
|
Understand how our means of communication are used, and manage, optimize and improve them. This may include carrying out checks on the downloading of personal information from the Website. |
Performance of a contract in accordance with the Terms of Use applicable to our services Your consent to cookies, when we use cookies or other online advertising technologies. You can always withdraw your consent at any time. O Our legitimate interests when we use cookies or other technologies for online advertising where the law does not require consent When your interests or fundamental rights do not prevail over this interest |
5. WHAT PERSONAL DATA DO WE COLLECT?
When you interact with us or our authorized partners, you may provide us with the following categories of personal data (which may include sensitive information as required by applicable law).
If you are a California resident, please see the “What Personal Information Do We Collect?” section. in Attachment 4 – Information Specific to California Residents.
Cucchetti profile identifiers & information
This category of personal data allows us to identify you, manage your Cucchetti profile, provide you with services and customer assistance and, in some cases, contact you, including by sending relevant information and personalized marketing content based on the legal bases identified in this privacy policy.
The list below is intended to give you an overview of the information we may collect. However, the collection of this information is not systematic: only the information necessary to achieve the specific purpose will be collected and used.
The information may include, when the privacy legislation applicable to you allows us to collect such information, your first name, surname, pseudonym, signature, email address, address, date of birth, place of birth, login username , telephone number, unique personal identifiers, customer number, online identifiers, social media accounts (and related information collected through logging in to such social media), gender, country of residence, picture (in case of video call with our staff to sale), lifestyle/interests, Internet Protocol (IP) address, account name, Social Security number, ID, driver’s license number, passport number, nationality, or other similar identifier, characteristics or descriptions physical information (for example your size, where relevant to the products and services we may offer you), and certain personal financial information.
We will take measures to limit the collection of information to the minimum necessary in relation to the purposes for which it is processed. In some cases, the creation of your Cucchetti profile will be mandatory in order to access some specific services or to make purchases from our site.
In some countries, some personal information may be considered sensitive, special or protected. We will collect and use such data only where no other option is available, and we will always comply with applicable privacy legislation to collect, protect and safely use your personal data (in particular, requesting your consent where this is necessary).
If you are an employee of the Cucchetti company, we may process some personal information relating to your employment relationship, and we invite you to refer to the privacy policy for employees available to you.
Transaction information & business information (including audio)
This category of personal data allows us to provide you with the products and services you have requested, manage your Cucchetti profile, offer you the necessary service and customer support, protect our communications, manage and better understand our business activity.
The list below is intended to give you an overview of the information we may collect. However, the collection of this information is not systematic: only the information necessary to achieve the specific purpose will be collected and used.
The information may include personal data about the products and services you purchase, receive or consider, their price, size, collection, the date you purchased the product, whether it was returned, defects in the product, Your comments on the products and services that we have provided to you, purchase and consumption history and trends, etc. This information may also include personal financial information relating to how you paid for your products, your bank details when you request a refund, or audio recordings (and their transcriptions) when you contact our customer service. We will take measures to limit the collection of information to the minimum necessary in relation to the purposes for which it is processed.
Cucchetti may also have included unique codes or small devices (such as RFID or NFC tags) in the products you have purchased, for fraud prevention purposes (in particular to manage supply chains, identify unauthorized sales or other cases of fraud or failure to comply with our terms and conditions of sale, and be able to confirm the authenticity of the products) and to provide you with information you may request about the products (including about their authenticity and how to take care of them). Based on your interaction with these technologies, you may create a Cucchetti profile (if you do not already have one), in which case we may collect some of your personal data in accordance with the terms of this Privacy Policy.
Some personal information (including the reference number of the devices contained in the products you have purchased) will be linked to your Cucchetti profile when you identify yourself in our stores, through customer services or on our website. Furthermore, when you contact our customer service, we may record your conversation after having informed you in advance.
In some privacy legislations, specific data related to transactions and of a commercial nature are considered sensitive information. We will collect, store and use such personal data with the highest level of care in accordance with applicable legislation and with your consent where this is necessary.
Information and inferences about personal life
This category of personal data allows us to always offer you an optimal service by getting to know you better. We use this information to manage your Cucchetti profile, to provide you with service and customer support relevant to your needs and also, in some circumstances, to contact you, for example, by sending you relevant information, updates and personalized marketing content.
The list below is intended to give you an overview of the information we may collect. However, the collection of this information is not systematic: only the information necessary to achieve the specific purpose will be collected and used.
This information may include your preferences regarding fashion events, how you have used certain products, food allergies when you have specifically chosen to share this information with us, personal data relating to your relationships, including members of your family, your friends, or people to whom you send invitations, for example if you tell us that you will give them a gift or if you invite them to participate in a Cucchetti program (if you have obtained their consent to share this information with us, where this is required by applicable law), your lifestyle habits, how you use our website or third party websites such as for example social media, your responses to our surveys or any other personal information we may collect when directly or indirectly connected to you. We may draw inferences from any of the information referred to above to create a profile about you, which reflects your preferences, characteristics, trends, predispositions, inclinations and behaviours.
According to some applicable privacy legislations, certain personal life-related data are considered sensitive. In this context, we will collect, store and use such personal information only where no other option is available and with the highest level of care in compliance with applicable privacy law (and also with your consent where this is required).
Technical, electronic & location information
This category of personal data allows a better provision of the service you expect from us.
This data may include personal information relating to your interactions with us, which allows us to manage your Cucchetti profile, offer relevant information and updates and tailored marketing content, establish communications and conduct our business safely, evaluate and better understand our business, and optimize and manage our website and other means of communication.
The list below is intended to give you an overview of the information we may collect. However, the collection of this information is not systematic: only the information necessary to achieve the specific purpose will be collected and used.
This could happen in a store (e.g. when the purchase takes place in a specific store and is then linked to your Cucchetti profile), by contacting our customer service (why are you contacting us? What means did you use?) or by using our website web (do you use tablets, phones, computers? What use are you making of your website?).
Some personal data will be shared with us automatically by your device or the service provider you use (e.g. social media). We may collect personal data shared from our devices such as your IP address, device type, unique device identifier number (device identifier), browser type, time zone settings, geographic region (at the country or city level); online activity (such as information relating to your activity on the internet and other electronic networks, such as, but not limited to, browsing activity, browsing history, and information relating to your interaction with websites, applications or advertisements) and other personal information technical or personal information shared by the service provider. These service providers have their own privacy and cookie policies, so please remember that the personal information you share with Them is subject to their rules and not ours.
Furthermore, we may be able to collect information about how you have interacted with us, including some personal information relating to your browsing (including pages accessed and links clicked, system errors, browsing behaviour) and your preferences. (such as your language preferences).
Some of this personal information may be collected through the use of cookies and other online advertising technologies.
6. WHEN DO WE COLLECT YOUR PERSONNEL?
By interacting with us, whether online or in person, you may share personal data with us when:
Purchase a product or subscribe to a service;
Create a Cucchetti profile, join our loyalty program, participate in a competition, join a rewards program or connect your social media account to your Cucchetti profile;
Sign up for our newsletter;
Interacts with us or asks for advice and shares personal data through our websites, our social media pages, our sales representatives in a store, via chat or video call, at a trade show, at events or through our customer services also through phone calls, or book an appointment through our website;
Use your device to browse different websites;
Appoint a personal shopper, or any other representative of yours who, acting on your behalf, interacts with us, in particular to purchase a product or subscribe to a service for you;
Your information is shared with us by one of our trusted partners, with your prior consent where this is required.
7. HOW DO WE COLLECT YOUR PERSONAL DATA?
For the most part, we collect information directly from you and process it by automated means when you interact with us. When you interact with us, whether online or in person, we collect your personal data through:
Our sales representatives (in stores or via chat, telephone or video call) or our customer services (for example via telephone or chat) when you share personal information with us;
Our websites and applications, whether you are registered or not, by completing surveys, procedures or registration forms. We may also use cookies or other online advertising technologies for this purpose;
By any means we make available to you – for example, when you purchase a product, we may collect certain personal information relating to your payment such as the purchase price, date and product reference (we do not retain any of your personal banking data for longer than to what is necessary to complete the transaction);
From third-party sources such as social media.
More generally, we collect your personal information through any means you may use to interact with our sales associates, whether in our stores or through our customer service by telephone, email, chat or text messages. Our sales or customer service representatives may use various means to collect your personal data during or after such an interaction.
Furthermore, we may obtain personal information from services provided by other companies in order to update or supplement your personal data, for example when you link your social media profile with your Cucchetti profile. These companies have their own privacy and cookie policies, so please keep in mind that any personal information you transmit to them will be subject to their rules and not ours.
8. WHO ARE OUR THIRD PARTY SOURCES?
We mostly obtain information directly from you. From time to time, we may also obtain information from third-party sources.
We collect this information only when third parties have obtained consent from you or are legally permitted to share such information. In some limited circumstances, some third parties may be asked to share your personal data with us.
Our third-party sources may include:
Our resellers and distributors, as they may collect personal information from you when you interact with them;
Our affiliated and controlled companies;
Our event partners, as you may share certain personal information when you interact with them;
Social media in accordance with their privacy policies;
Our technology partners and market research organizations;
Our approved business partners;
Sellers who provide services on our behalf;
From your devices, such as when you visit our website;
Your family and friends, such as when they provide us with your contact information, so that we can send you information that may be of interest to you;
Companies that deal with online advertising;
Agencies that evaluate consumers’ creditworthiness;
Resellers of consumer data (for example, in connection with online advertising);
Police or judicial authorities and any other public authority; And
Government bodies.
9. SHOULD YOU ALWAYS SHARE YOUR PERSONAL DATA WITH US?
It may not always be necessary for you to provide us with the personal data we ask for: any personal information that is necessary is expressly indicated as mandatory.
When you do not wish to share certain personal information with us, you can simply not provide us with such information, or opt out of the processing of your personal data when this option is offered to you.
If you choose not to provide us with certain personal information, however, you may not be able to benefit from some of our services or purchase certain products for which you are required to provide such information.
We may ask you to provide us with personal data to comply with certain legal requirements. In such cases, we will notify you in good time and indicate whether your personal data is mandatory or not (as well as the possible consequences of not providing us with your personal data).
10. HOW LONG DO WE KEEP YOUR PERSONAL DATA?
Our general approach is to keep your personal data only for as long as it is needed.
When you have a Cucchetti profile, a temporary registration or sign up for our newsletters, we generally retain your personal data for 5 years from the last interaction you have undertaken with us.
When you interact with our customer services, we generally retain call recordings for 40 days (unless the law requires a longer retention period), and other personal information you have shared with us (including personal information shared via email, chat or text messages or when our interaction is transcribed) for 5 years from the last interaction you engaged in with us.
We may retain personal data for a shorter or longer period, for example when we are bound by legal, tax and accounting requirements.
Last interaction is defined as the last contact you have made that is trackable by our systems or a sales associate. The last contact may correspond with the last call, sales-related email or meeting that was proposed to you and to which you responded positively. For example, clicking on a link included in an email (with the exception of the link to opt out of receiving marketing content), using the chat on our website or showing up for an appointment in one of our stores are considered last contact . Conversely, opening an email or visiting a website without logging in does not qualify as last contact.
Before deleting your personal data from your Cucchetti profile or temporary registration, We will contact you to inform you of such deletion and you may ask us to keep your personal data. In the absence of a response, you agree to the deletion of any personal information about you that we are not legally required to keep for a longer period in accordance with legal, tax and accounting requirements.
We will delete or destroy your personal data without delay when they are no longer necessary (e.g., if the purposes of collection/use of the personal information have been fulfilled, or upon expiry of the retention period required by law) in such a way as to avoid the aforementioned personal information is restored or recovered. If printed on paper, personal information will be destroyed with a paper shredder, incinerated or similar, and, if saved in electronic format, personal information will be destroyed by technical methods that ensure that it cannot be restored or recovered.
In specific circumstances we may also retain your personal data for a longer time, in line with applicable statute of limitations so that we have an accurate record of your transactions with us in the event of dispute.
It is also possible that some information that we consider important to the history or heritage of Cucchetti may be retained by us for longer periods solely for archival purposes, or for historical or statistical purposes. This may be the case when some of our notable customers have benefited from our services or purchased our products.
Additional information for residents of South Korea:
We may retain certain personal information in accordance with the following legal requirements:
Register of contracts and revocations of registrations: 5 years (as required by the Law on Consumer Protection in Electronic Commerce Transactions)
Consumer complaint registers and dispute processing: 3 years (as required by the Consumer Protection in Electronic Commerce Transactions Act)
Log-in log: 3 months (as required by the Communications Privacy Protection Act)
11. HOW DO WE PROTECT YOUR PERSONAL DATA?
We, Cucchetti, are strongly committed to keeping his personal data safe.
In this regard, we design our services with your safety in mind. In our group, we have teams dedicated to managing and ensuring the security and privacy of your personal data. We have adopted specific security measures at a technical and organizational level, in accordance with applicable laws and regulations, to protect your personal data from accidental or unlawful destruction, accidental loss, alteration, disclosure or unauthorized access.
For example, whenever there is a transmission of personal information between your device and our servers, we ensure that such transmission is encrypted using SSL and/or other security methods. We implement the HTTPS protocol in order to protect your connection to our site. All your personal data is stored on secure servers.
We have also established a specialized system for managing the security of personal information. For example, we closely monitor the authorization limits of our employees who have access to the personal information we collect and process. We therefore communicate or provide access to your personal data on a strictly necessary basis to our employees or third parties and only through secure systems. We regularly review our information collection, storage and processing practices, including physical security measures, to safeguard such information from unauthorized access and use.
We periodically conduct security and privacy training courses and tests to increase our employees’ awareness of the importance of protecting personal information. We use reasonable commercial efforts to ensure that our business partners and third party service providers are capable of protecting your personal data. Our employees and those of our business partners and third party service providers who have access to your personal data are subject to contractual confidentiality obligations and specific contractual provisions on privacy.
In the event of a security incident resulting in a breach of personal information, as defined by law, we have put in place an emergency response plan designed to prevent such security incidents from escalating. Furthermore, we will notify any such personal information breach to the relevant supervisory authority as required by applicable law, and, where such law requires, we will notify you through an appropriate channel as provided therein.
Please note that in order to keep your personal data safe, we may need to reset your password from time to time.
In any case, you should be aware of the fact that no service can be completely secure and that you play a fundamental role in keeping your personal data safe. To best protect personal information outside your sphere of control, your devices should be protected (e.g. through up-to-date antivirus software) and your internet service providers should take appropriate measures to protect the transmission of personal information over the network ( e.g. with firewalls and anti-spam filters). You accept the security implications of communicating over the Internet and will not hold us or our partners liable for any security incident or breach of personal data unless it is due to our negligence.
If you are concerned that your personal data has been put at risk, for example if you think someone may have learned your password, Please contact us as soon as possible.
12. WHERE DO WE TRANSFER AND STORE YOUR PERSONAL DATA?
We operate on a global scale and may transfer your personal data to other companies within Cucchetti or to approved partners in various locations around the world. We want you to have the best service and customer experience, both online and in person, around the world. To do this, we may need to share your personal data outside the first country in which you shared that information with us. This will always be for the purposes described in this privacy policy and where we are satisfied with the levels of protection and security adopted in accordance with applicable privacy legislation. This sharing of your personal data is necessary to allow us to execute the contracts concluded with you or carry out pre-contractual measures at your request, prior to the conclusion of the contract, in order to offer you a global customer experience.
The personal information we collect from you will primarily be stored on servers located in the European Union, the United States and Switzerland, where it will be afforded the level of protection required by applicable legislation. However, this may vary depending on the country in which the information is collected or the applicable legislation. For further information about where your personal data is stored, you can contact us at privacy@saracucchetti.com (or you can consult the section How can you contact us?)
Your personal data will be stored primarily on servers located in the People’s Republic of China, the European Union, the United States and Switzerland if you are a Chinese customer or if your personal data is collected in the People’s Republic of China.
You will be considered a Chinese customer if the personal information you provide to us is primarily related to mainland China (for example, your primary address is in the People’s Republic of China, your phone number is a Chinese phone number, you shop on a Chinese web or a dedicated e-commerce channel such as the WeChat mini program or if you inform us that your country of residence is mainland China).
When we share, use or transfer personal information from China, we will, under China’s Privacy Law and the applicable Regulation on Cross-Border Evaluation, conduct evaluation and ensure that these activities are compliant. Our company Cucchetti SRL is the recipient of personal information transferred to the European Union and Switzerland. Cucchetti SRL’s contact is via Fabio Filzi, 2, 20124, Milan, Italy or you can contact us by email at privacy@saracucchetti.com.
The personal information we collect from you in the Russian Federation or if you are resident in Russia may be stored on servers located in the Russian Federation, and may be transferred outside the Russian Federation in accordance with applicable legislation.
You should be aware that personal information stored outside the country in which it was collected may be available to government authorities in the countries in which it is stored, in accordance with the laws in force in these countries regarding sharing some data.
We want to ensure that your personal data is always used safely and at your disposal, from wherever you wish to access it and for whatever reason you wish to use it.
When we share, use or transfer personal information outside of the country in which the information was collected, we will put in place appropriate measures to legitimize such transfer under applicable privacy legislation, which may include, as appropriate, obtaining of your consent or the implementation of adequate contractual guarantees. In particular, if we transfer your personal data from the European Union, we use standard contractual clauses approved by the European Commission, or from Switzerland to a country for which no adequacy decision has been adopted by the competent authorities, we use standard contractual clauses approved by the competent authorities (such as the European Commission). You can contact us at privacy@saracucchetti.com for more information about these guarantees and also on how to obtain a copy of this information.
13. WITH WHOM DO WE SHARE YOUR PERSONAL DATA?
We may share and disclose your personal data for business purposes with the categories of recipients listed below. We may also receive personal information about you from some of them such as third party sources. The processing of personal information by these third parties is based on the legal bases listed for the corresponding purposes in the section Why do we collect your personal information? (or in the relevant attachment for your jurisdiction). If you would like additional information regarding the sharing of your personal data, including the list of recipients, please contact our privacy team and our Data Protection Officer at privacy@saracucchetti.com
Authorized partners acting as service providers
To use your personal data, we rely on authorized partners. All authorized partners are bound by the obligation to take appropriate security measures to protect the personal information in their possession, as well as by a strict confidentiality agreement and specific contractual provisions on “how” and “when” they are allowed to collect and use your personal data. Your personal data may be accessible to the following authorized personnel if necessary:
Cucchetti and other companies in our group
Our company Cucchetti and its affiliates are our main authorized partners. They will have access to your personal data but will never use it in a manner contrary to the provisions of this privacy policy.
Cucchetti and its affiliates allow us to: offer you our products and services (e.g. through wholesale management and sales procedures); provide you with our customer service (e.g. respond to you when you contact us via phone, email, text messages, chat or social media); manage your Cucchetti profile (e.g. keeping your information safe and performing IT functions connected to your Cucchetti profile); and, through shared services, better manage and understand our business.
Retailers (including online), resellers, franchisees, licensees, delivery service providers, logistics companies and transaction partners
These partners primarily enable us to provide you with the products and services you have requested (e.g. ensuring that your bank can process payment, or delivering a product you purchased on our website).
For greater clarity, please note that these partners also carry out processing activities in parallel for their own purposes, thus acting as data controllers (see Approved partners also acting on their own behalf below). In this regard, our privacy policy does not extend to processing activities carried out by these partners when they act on their own behalf, as data controllers for the performance of their services.
This can happen when the payment service provider carries out fraud detection processes. These other companies have their own privacy policies, so please remember that how they use any personal information you give them will be subject to their rules and not ours.
They may also be involved in the creation and/or management of your Cucchetti profile (e.g. collecting your personal data and consent on our behalf to create your profile, linking your purchases to your Cucchetti profile so we can easily find you again, or provide your personal data when you log in to your Cucchetti profile).
Marketing services, advertising service providers, communication service providers (email, SMS, MMS)
They help us manage your Cucchetti profile, offer you relevant information, updates, and personalized marketing content (e.g. by sending you emails based on your previous purchases or sweepstakes, contests and advertisements you have browsed), and send you non-personal communications. marketing. We may also use postal delivery service providers. They allow us to send you all marketing communications and content (e.g. letters and event invitations).
IT service providers
These partners allow us to:
Provide you with the products and services you have requested from us (e.g. managing our e-commerce site and our applications, etc.) and managing your Cucchetti profile (e.g. ensuring that it is available at all times when you interact with us, and connecting to it your purchases);
Provide you with relevant customer service (e.g. allowing you to use chat services);
Send you related information, updates and marketing content (e.g. by sending personalized emails, SMS, MMS, chat messages, etc.);
Send you non-marketing communications (e.g. by sending you emails to verify your identity when you sign up);
Carry out transactions securely (e.g. by identifying potential behavior that could put your personal data at risk or by warning you against third-party abuse of your payment details when purchasing products);
Evaluate and better understand our business activity (e.g. by providing tools to view personal information); And
Optimize and manage our website and other means of communication (e.g. ensuring that our website is always available based on your browsing habits).
Auditing firms, law firms and similar professional business service providers, data analysis service providers
These partners help us better understand and manage our business (this includes accountants, lawyers and auditors who may need to use your personal data). Additionally, analytics providers may enable us to provide you with relevant information, updates and marketing content (e.g. by analyzing your responses to a survey, offering interpretations and helping us to analyze trends and improve our products and services).
Authorized partners who also act on their own behalf
To use some of your personal data (see “Why we collect your personal data”), we rely on authorized partners. Some Authorized Partners may be able to determine “why” and “how” your personal data is used.
Social networks
We operate our fan pages on the social networks listed below, a social network operated by our services. We use our fan pages to inform our community about our company, our products, our services and our offers, as well as current developments and to communicate with our users. You can send us messages, as well as share, comment or like our messages. We process the profiles of users of our products and services (in particular the user’s name) and our interactions with them (for example the content of messages or comments) to process the requests for information they send us and respond to their questions . The legal basis for such data processing is the provision of the services requested by the user in question on the social network, but if your State of residence does not recognize the performance of a contract as a valid legal basis, then please consider that the effective legal basis, when you interact with us via our social networks, is your consent.
We may also use statistical functions provided by social networks on how our users use our fan page. These statistics are based on personal data collected during a user’s visit, or on the user’s interaction with our content. Our legitimate interest in this regard is the improvement and optimization of our fan page, which is also in the interest of our users, but if your state of residence does not recognize legitimate interest as a valid legal basis, then please consider your consent as the effective legal basis when interacting with us via our fan page.
Finally, social networks allow us to provide you with relevant information and updates, marketing content (for example, advertising based on similar profiles) and appropriate customer service (for example, when you use social media to contact us). Please be aware that social networks have their own privacy and cookie policies, so any personal information you provide will be subject to their rules and not ours.
Retailers (including online), resellers, franchisees and licensees
Some outlets, in conducting their business under the Cucchetti name, may act as independent data controllers and can therefore determine “why” and “how” they use the personal information that You share with them. Please note that our privacy policy does not apply to services provided by other companies on your behalf. They have their own privacy policies, so please keep in mind that any personal information you give to them will be subject to their rules and not ours.
Current or potential buyers in the context of a business transfer
We may share your personal data with a prospective or actual buyer (and its agents and advisors) in connection with any actual or prospective divestiture, merger, acquisition, joint venture, bankruptcy proceeding, dissolution, reorganization or any other similar transaction or proceeding in compliance with applicable laws and regulations. When this becomes necessary, we will take steps to minimize data sharing.
Police, regulators, government agencies, courts, lawyers to comply with the law and defend our rights and interests
We may share your personal data with any law enforcement body, regulatory body, government agency, court or any other competent third party where we believe that such sharing of information is: (i) required by an applicable law or regulation, (ii) necessary to exercise, enforce or defend our rights, or (iii) necessary to protect your interests or those of other people, with the legal basis identified in this privacy policy. Where this is required, we will take steps to minimize the sharing of information.
At your request or for our legitimate interest or in compliance with laws and regulations
We may share your personal data with any other person: with your consent; when we have a legitimate interest (overriding your interests) in doing so; or when a legal or regulatory obligation requires us to do so.
Other customers registered with us
On the website that allows you to view the products you have purchased and put in your wardrobe, other registered customers of this website can see your account information such as user name, face photo, location, etc. such as the products you purchased including the size, style and color of the product.
If one of our registered customers touches the NFC tag (like the RFID sewn into the tag usually) with their phone, their username (if they have also registered with the website) will be visible to the customer who touched it.
14. HOW DO WE DEAL WITH THE ISSUE OF CHILDREN’S PRIVACY?
Protecting children’s safety and privacy is very important to us.
By creating your Cucchetti profile, or registering by any means, or by placing an order, you confirm that you have reached the age necessary to validly give consent in your country of residence (or, if you have not yet reached the age of consent , that your parent(s) or legal guardian(s) also consent to such registration or order when they can give you such permission under the law of your country of residence).
If we become aware (including through a request forwarded by your parent(s) or legal guardian(s)) that we have inadvertently received personal information in conflict with the provisions set out above, we will delete such personal information from our registers.
If you are a minor, and have created a Cucchetti profile, we may collect categories of personal information, and use your personal data, unless this is prohibited by applicable laws. You, or your parent(s) or legal guardian(s), when permitted or required by the applicable laws of your country of residence, may exercise, with respect to your personal data, the rights in force.
15. WHAT ARE YOUR RIGHTS IN RELATION TO YOUR PERSONAL DATA?
Depending on the privacy legislation applicable to you, you may be entitled to one or more of the following rights, which you may exercise on your own behalf or through a legal representative acting on your behalf. We, Cucchetti, are committed to protecting your rights and enabling you to exercise them. You will never suffer any discrimination when you exercise your right in good faith under any applicable privacy law.
If you require any further information about your rights and how to exercise them, or if you have any complaints or questions about our privacy practices, please contact our privacy team and our Data Protection Officer at privacy@saracucchetti.com
If you are a California resident, please see the “What are your rights regarding your personal information?” section. in Attachment 4 – Information Specific to California Residents.
Right of access, rectification and cancellation
In some circumstances you may have the right to obtain access to personal data that we may hold about you and to obtain a copy of it. This right of access also includes the right to receive information in particular regarding the purposes of the processing, the categories of personal information being processed, the categories of recipients to whom such information could be communicated, and the expected retention period of the information.
You may also request the correction of any inaccurate personal information relating to you as well as the deletion of any personal information about you. You can view and update much of your personal data online yourself, or you can contact our customer service, or send an email to our Privacy Team at privacy@saracucchetti.com
Specifically, depending on applicable privacy legislation, your right of access may include:
the right to request whether and how your personal data is processed and whether it has been shared with third parties in the last 12 months, in particular if you reside in Aruba.
The right to obtain information about the existence of your personal information in our information system, the owner or operator of your personal data, the sources from which your personal data was obtained (and evidence of the legality of the method of collecting such information), the purposes, times and methods of processing your personal data, including the people who may have access to such information and the IT systems with which such information may be shared, the justification and legal consequences deriving from the collection, from the processing and transfer to third countries of your personal data, and where applicable the existence of a certificate of conformity and the completion of the examination of the IT system on which your personal data are recorded, in particular if you are a resident of the ‘Azerbaijan.
the right to obtain confirmation that we process personal information concerning you, to request information about the public and private bodies with which we have shared your personal data, and to request information on the possibility of refusing such consent and the consequences of such refusal, in particular if you reside in Brazil.
if we are unable to comply with the correction request, the right to request that a correction statement be attached to your information, which acknowledges that the correction has been requested but not made, in particular if you reside in New Zealand.
the right to be informed of any disclosure of inaccurate personal information concerning you, in particular if you reside in Qatar.
Right to withdraw consent
Where the processing of your personal data is based on your consent, you have the right to withdraw such consent at any time. For example, if you wish to no longer receive electronic marketing communications, you can change these settings in your Cucchetti profile, use the ‘unsubscribe’ link provided in our emails, text the STOP number in our text messages, or contact us directly and we will stop sending you communications. Please note that the withdrawal of your consent does not affect the legitimacy of the processing operations based on your consent as carried out before such withdrawal of consent.
If you are a resident of the United States or Guam, please also review Attachment 3 – Specific Text and Instant Message Information for US Residents or Guam Residents
Right to portability of personal information
Under certain conditions, you may have the right to receive the personal information that you have provided to us in a structured, commonly used and machine-readable format, and also to request that we transmit it to another data controller when this is technically feasible.
Right to limit processing
Depending on the privacy legislation applicable to you, you may have the right to limit the processing of your personal data by us in particular where:
you contest the accuracy of the personal information (until we have taken sufficient steps to correct it or verify its accuracy);
the processing is unlawful, but you do not want us to erase the personal information;
we no longer need your personal data for the processing purposes, but you require the information to exercise or defend legal claims; or
has objected to the processing on the basis of legitimate interests, pending verification of the prevalence of our legitimate interests in continuing the processing.
Where personal information is so restricted, we will only process it with your consent or for the establishment, exercise or defense of legal claims as required by local law.
Specifically, depending on the privacy legislation applicable to you, your right to restriction of processing may include:
the right to request the transfer of your personal data to an archive, and the right to request the prohibition of the collection and processing of your personal data, in particular if you are a resident of Azerbaijan.
the right to request the anonymization, blocking or deletion of all personal information that is unnecessary or excessive or unlawfully processed, in particular if you reside in Brazil.
the right to request that we stop transferring your personal data to third parties, in particular if you reside in Vietnam.
Right to object to processing
Where we are relying on our legitimate interest to process your personal data, you may have the right to object to such processing. If this is the case, we must stop using your personal data for this purpose unless we can demonstrate the existence of legitimate grounds for the processing which override your interests, rights and freedoms or where we need to process your personal data to ensure , exercise or defend a right in court. Where we rely on legitimate interest to justify processing, we believe we can demonstrate our overriding legitimate grounds, but we will consider each case individually.
Where your personal data is processed for direct marketing purposes, you may also have the right to object to such processing at any time. This includes profiling to the extent it relates to direct marketing. For example, if you wish to opt-out of receiving electronic marketing communications, you can change the settings in your Cucchetti profile, or use the ‘unsubscribe’ link provided in our emails, or send a message to the STOP number in our text messages, or contact us directly and we will not stop sending you communications.
If you are a resident of the United States or Guam, please also see Attachment 3 – Specific Text and Instant Message Information for US Residents or Guam Residents.
The right to privacy of deceased persons
To exercise rights on behalf of a deceased person, you may be required to provide us with evidence that you are a next of kin or executor of the deceased person. Depending on applicable privacy laws, we may not be able to comply with your request. Please note that under certain laws (for example in France), you can define your intentions in relation to the storage, deletion and communication of your personal data after your death.
Right to lodge a complaint
You also have the right to lodge a complaint with your local supervisory authority where you have reason to believe that the processing of your personal data is contrary to applicable law.
If you reside in a Member State of the European Economic Area, you can refer to the list of supervisory authorities in the European Economic Area available here. If you are a resident of Qatar, you can contact its data protection authority, the Compliance and Data Protection (CDP) department, through the channels listed here.
Subject to applicable law, you may have the right to bring complaints relating to the processing of your data to civil courts.
How we respond to your requests, additional information or assistance
If you require further information in relation to your rights, or if you have any complaints or questions regarding our privacy practices, please contact our privacy team and Data Protection Officer at privacy@saracucchetti.com
To help us protect your privacy and maintain security, we will take measures and may ask you to provide us with certain information to verify your identity before allowing you to access your personal data or fulfill your request.
Where this is permitted by applicable law, we reserve the right to apply a fee, for example if your request is manifestly unfounded or excessive, to cover the administration costs caused by your request. We will do our best to respond to your request as soon as possible and in any case within the applicable period.
In some countries (such as if you reside in California), if you ask us to provide you with specific items of personal information, we will ask you to sign a statement under penalty of perjury that you are the person whose personal information is the subject of the request.
If you designate an authorized representative to make an access, deletion or opt-out request on your behalf (a) we may require you to provide the representative with written authorization to do so, and (b) for access and deletion requests , we may require you to verify your identity directly with us.
16. CAN THE PRIVACY POLICY CHANGE?
We may occasionally make changes to this privacy policy, for example to comply with new legal requirements imposed by applicable laws or technical requirements. We will post the updated privacy policy on our site. We therefore invite you to check this page from time to time.
We may also notify you of changes to the policy and will request your consent to such changes when required by law.
If we wish to process your personal data for a new purpose not described in this privacy policy, we will inform you and request your consent where this is necessary.
17. DO WE USE COOKIES OR OTHER ONLINE ADVERTISING TECHNOLOGIES?
We use cookies to personalize content and advertisements, to provide social media features and to analyze our data traffic. We also share information about your use of our website with our social media, advertising and analytics partners. You can find further information about each of the purposes or providers we use by clicking on ‘Cookie Settings.’ This preference center is accessible at any time through the ‘Cookie Settings’ button located on each of these pages.
Each website you visit or application you use can store or retrieve information through your browser, mainly in the form of cookies. This information may be personal information about you, your preferences or your device and is mostly used to ensure that the website can perform as you expect. This information does not usually directly identify you, but it can offer you a more personalized web experience. Because we respect your right to privacy, you can choose not to accept some types of cookies.
At any time you can choose whether to accept or refuse the use of cookies using the on/off settings in the preference center by clicking on the following button:
This feature is not available for China, however, you are still able to enable/disable cookies in your browser.
18. HOW CAN YOU CONTACT US?
If you have any questions about our privacy practices or how we handle your information, please contact our privacy team and our data protection officer by emailing us at privacy@saracucchetti.com.
ATTACHMENT 1 – SPECIFIC INFORMATION FOR AUSTRALIAN RESIDENTS ABOUT THE USE OF YOUR PERSONAL DATA
Cucchetti will collect, store, use and communicate your personal data mainly for the purposes listed below.
If you would like further information, you can contact us at privacy@saracucchetti.com.
A. To provide you with products and services that you have purchased or otherwise requested
We will use your personal data to manage our relationship with you and to fulfill the obligations deriving from the contract you conclude with us when you purchase or otherwise request products or services from us. This may include various activities such as internal accounting, processing of your payment or delivery.
To provide you with the products and services you request, we will access, collect, store, process, use, disclose and transfer your personal data for billing, payment management and internal accounting purposes.
Some of the above operations may be carried out by our partners identified in the “Who do we share your personal data with?” section, in particular the registration, payment and delivery of your order. Your information may be disclosed, used or collected directly via our partner’s information technology system.
Some specific information may be requested to provide you with gift cards, personalization services, or when you reserve a product or service, request a product repair, or purchase products or services by telephone, on our site, or on an e-mail site. commerce. In such cases, we may access, collect, store and use your personal data for delivery, warehousing and returns management purposes.
During your visit to our store, we may need to collect your information to allow you to access our premises or when you wish to obtain a particular service: inquiries about product taxes or in relation to our after-sales service, etc.
B. To manage your Cucchetti profile.
Once you have requested us to create your Cucchetti profile, through the Cucchetti websites or through any other means, including customer service, your personal data will be linked to this profile, where we will store all the information concerning you. This may include information we obtain directly from you as well as information we obtain from other sources in accordance with applicable law. This may also include information about purchases you make when you check out as a guest or when you check out using a profile. The information in your Cucchetti profile is crucial to providing you with a personalized and tailored Cucchetti experience, and in some cases it is necessary in order to access some specific services or make purchases from our website, and must therefore be kept updated to ensure your better experience.
Once you have asked us to create your Cucchetti profile, we will integrate it with personal information such as your purchases, preferences and contact information. In this context, please be aware that we use personally identifiable information, such as your email address, or telephone number, to connect an interaction or purchase with your Cucchetti profile. The same happens when you make a payment as a guest for a purchase on our site, as mentioned above, or if you link your open ID account on social media with your Cucchetti profile (using dedicated QR Codes, for example ). Additionally, we may use your date of birth to determine whether you are old enough to use our services.
In order to keep your personal data correct, we will take all reasonable efforts to ensure that the personal information we hold about you is updated appropriately. Where provided for by the privacy legislation applicable to you, you may have the right to obtain rectification of your information at any time, and in any case please let us know if any of your information requires updating or correction, and we will do our best do our best to identify and correct incorrect personal information (data cleaning) and to delete any duplications of databases. This may make it necessary for us to correct typographical errors or conflicting personal information.
C. To provide you with tailored customer service and assistance.
She should be able to have the same unified experience regardless of how we communicate. Whether this happens in our stores, on our website, via chat, telephone or video, and whether you contact us or we contact you, we want to provide you with relevant, tailored customer service.
For the aforementioned purpose of offering you the Cucchetti experience, we will collect, store, process, use, disclose and transfer your personal data in order to identify you. This will enable us to offer you the tailored assistance you request or to share relevant information with you. Furthermore, when you contact us, we may retain the personal information you share with us to offer you this personalized and tailored experience at all times. This may occur when you are a current or potential customer. Your personal data will be linked to your Cucchetti profile, if you have asked us to create one, or to a temporary registration.
In order to offer you a pleasant and smooth customer experience, get to know you better to offer you tailored answers, and improve the quality and safety of our services, we may rely on your consent, proceed in accordance with our contract with you, or adopt make reasonable efforts to contact you, or rely on our legitimate interest in improving our services.
We will use the information we have about you to identify you when you contact us (whether by telephone, video chat, text message, chat, social media, etc.). When we are able to identify you, we will be able to access your personal data available on your Cucchetti profile or in your temporary registration, to know when you have previously interacted with us and to offer you the personalized assistance you request. This may include real-time or follow-up monitoring of your interactions with us (for example on our site or in a store) to identify the products you are looking at or what your specific need may be.
In order to provide you with adequate customer service, you may be asked, when you are on our website or in a store, if you need further assistance. On our website, if you do not wish to be contacted, please close the chat window. This service has been adopted to allow you to benefit from the same service you would find in one of our physical stores.
If we are unable to identify you, we may create a temporary registration to enable you to have a seamless shopping experience. Regardless of how you interact with us, we will certainly do our best to avoid asking you again for the information you have already shared with us.
Your personal data, in particular the Cucchetti profile if you have created one or the potential customer profile that we could create about you, could allow our sales staff to contact you directly in relation to the products and services that you have purchased or otherwise requested , such as when a product becomes available again or when an order you placed with us has been received in store, or to share with you any other information you have requested.
Additionally, monitoring our interactions (including, upon notice to you, by means of voice or video recording – such as real-time listening or analysis – or real-time listening) allows us to improve the quality and the security of our services and to provide you with tailor-made answers.
All our customers are important to us. However, some of our customers and potential customers benefit from a more personalized experience due to the important relationship they have with Cucchetti. Our teams may need to collect and bring together information about such customers or potential customers in order to identify personalities that match Cucchetti’s image and values to offer them unique support. This can happen when you participate in one of our selective projects or when our sales staff. They offer you to participate in events or contact you for some special occasions (for your birthdays or for a particular event in your life).
To enable you to receive relevant information and personalized marketing content.
You will receive information and updates about us either at your request (subject to your consent where required by law) or when the law authorizes us to send you such information and updates directly, for example after a purchase. These communications may be global or local in scope, and may include updates about our products and services, notifications, event invitations, offers, surveys, etc.
Our communications will be personalized and specifically designed to be of interest to you, and will be updated with any new information connected to your Cucchetti profile. We will use this personal information to send you tailored communications or other personalized advertising or marketing campaigns. This use of your information includes some profiling activities.
When you share your contact information with us, we may use this personal information to contact you through relevant communication channels (such as text messages, MMS, email, post, internet, social media or telephone), with your I consent where requested. Naturally, you can ask us not to use a specific communication channel or opt out (unsubscribe) from it by applying the opt out option which will always be shared with you. If you wish to stop receiving communications from us through all communication channels, please send us an email to privacy@saracucchetti.com.
As part of the Cucchetti experience, we will always try to personalize your experience with us. For this reason we will use your personal data to send you personalized communications or to personalize your journey with us, but only with your prior consent when applicable legislation requires it. Our communications may include personalized recommendations of products we think you may be interested in, personalized marketing content designed to match your interests, personalized invitations to events or, at your request and when available, personalized and tailored products. For these purposes, we will use the information you provide to us (for example your date of birth, your country of residence, your preferred means of contact, etc.) and, alone or in combination, certain behavioral habits that we may observe when interacting with you (for example where you prefer to purchase our products, what types of products you like, for which occasions you are making your purchases.). With this information, we may create groups of similar customers (called “personas”) to whom we may decide to offer personalized content and experiences in both inbound and outbound communications. In this context, we may draw inferences about you as derived from your personal data (profiling). For example, if you always purchase our products from the same store (in a specific location or online), we may consider that store to be your favorite. This will allow us to personalize your experience with Cucchetti based on your interests and purchasing habits (i.e. personalized communications). In order to provide you with such a personalized and tailored experience, in our stores or online, you may be asked to log in or identify yourself.
To enrich your personal data, we may use cookies or other online advertising technologies. Through these technologies, we will collect personal information in relation to your activity on social media and your browsing activity on different websites and devices (for example: to know if you have visited our website after opening a newsletter received from us) . Some technologies may rely on services provided by other companies acting on their behalf (such as social media WeChat, WhatsApp, Baidu, Kakao Talk, Facebook, Twitter, Instagram, or other online platforms). These companies have their own privacy and cookie policies and the way they use the information you share with them is subject to their rules and not ours.
To enrich your personal data, we may combine it with personal information held by others (for example, by sharing and matching your information with information held by trusted partners, or by connecting your open ID social media account with your Cucchetti profile (using Dedicated QR Codes, for example.) This process will only be conducted using unique customer identifiers and re-identification protocols in order to protect the confidentiality of your personal data.
The personal information linked to your Cucchetti profile (personally identifiable information such as email address, telephone number, social network id, etc.) will allow us to contact you on third-party platforms or create “lookalike campaigns” that allow us to reach new people with a probable interest in our products due to the similarity with you. We may conduct such campaigns through our website, social media or other means of communication, such as search engines. To carry out these campaigns, before being shared, your personal data is encrypted and transformed into short digital footprints that cannot be restored to the previous format.
The use of cookies or other online advertising technologies may also allow us to show you online advertisements that are “contextual” (meaning they are shown based on the website you are browsing), “behavioral” or “targeted”. interests” (where adverts are shown based on your interests, which we have inferred from your information including demographic, geographic and interest-based data). We may use these advertisements to show you the products or services that are most relevant to you.
If you no longer wish to display personalized online ads, you can ask us to delete your Cucchetti profile or change your cookie preferences – please consult the “cookies or other online advertising technologies” section. Additionally, some third-party websites allow you to stop seeing ads from specific advertisers, so you may be able to set your preferences on those websites as well.
To send you non-marketing communications.
We may send you non-marketing communications at your request, including information that may be important to your safety and the security of your personal data.
You may receive these communications even when you have opted out of certain marketing communications. The transmission of this information may be necessary for the correct execution of our contract with you or mandatory to comply with some of our legal obligations.
Non-marketing communications may include the following communications (listed by way of example but not limited to): sending emails to verify your identity when you sign up for our services; sending emails to reset your password and username; notify you that a specific service has been or will be suspended for maintenance or terminated; notify you of an update, correction or incident to our services that may affect your personal data; notify you of an update to our privacy policy or Terms of Use; or send you information regarding the products or services you have requested or purchased.
We will never contact you to ask for your password. Please exercise caution if you receive requests for this type of personal information.
Per gestire i nostri social network
Cucchetti gestisce “Fan” page disponibili su diversi social network. Potremmo aver bisogno di elaborare le informazioni messe a disposizione dalle diverse piattaforme o quando Lei interagisce con le nostre pagine e pubblicazioni.
To conduct our business safely and protect our assets and our people.
To deliver our products and services to you safely, properly fulfill our contract or some of our legal obligations, we will take fraud prevention and detection measures. These measures will enable us to fulfill our contract with you and/or protect our legitimate interests in protecting ourselves from fraud. In particular, we may implement measures to ensure that you are complying with the terms and conditions of sale, available on our site, offers and programs, and to prevent and detect cases of non-compliance or fraud on your part. This may include the ability to review and evaluate our relationship with you, your eligibility to participate in certain sales, offers and programs, your compliance with the terms and conditions of such sales, offers and programs, and to take enforcement action and/or disciplinary where such non-compliance or fraud is suspected or identified.
We may use administrative and technical measures to protect our website, our systems, our networks, the transactions that occur on our site or in our stores, and any other measures to protect personal information to which we may have access or that we may store . For this purpose, it may also be necessary to verify your identity. These measures may also be taken for compliance purposes or to avoid sharing your personal information with untrustworthy third parties. For example, when you purchase a product, your personal data will be associated with a unique code entered and/or printed on that product so that, by reading the unique code, we can recognize the order as yours, to allow us to evaluate your compliance with our terms and conditions or to detect fraud on your part, and to take enforcement and/or disciplinary action against you in the event of suspected or identified non-compliance or fraud on your part.
Additionally, we may take certain measures to protect and defend our rights and property, our employees and our business partners in accordance with applicable laws, regulations and international conventions. For example, we may monitor your incoming and outgoing interaction with our customer service team (including through voice or video recording or real-time listening, upon notification to you); Furthermore, having the health of our employees at heart, and with this sole purpose, we implement an anti-malicious calling procedure so that any episode of inappropriate behavior such as harassment, insults or direct threats from users will be reported to our dedicated team . This will generate a warning to the affected user and they will be registered in our temporary list. The initial warning will set out the consequences of a second accident. A second incident will lead to the suspension of all further calls from the user in question for a period of 4 months. During this period, you will still be able to contact our customer service through other communication channels (for example, postal mail or email) so that we can answer your questions and preserve your rights at any time.
To better evaluate and understand our business.
To manage our business, fulfill the obligations of our contract with you and our legal obligations, we may need to have access to and use some of your personal data for financial, management or legal purposes, or activities relating to business data analysis and market research.
For example, this may occur when we use invoices issued in relation to your purchases for compliance or accounting purposes, or when we analyze personal information to understand the characteristics of our customers (gender percentages, average age, etc.).
In some limited circumstances, this activity may be based on our legitimate interest when relating to activities related to business data analysis and market research.
Certain activities that are required in carrying out a business may involve the use of your personal data. This may include internal procedures (such as financial management, accounting, warehouse management, production management, internal or external audit), certain legal obligations (for example, record keeping), or analyzes conducted in connection with mergers or acquisitions.
We may also conduct various data analytics & market research initiatives in connection with our business, which may require us to access or otherwise use some of your personal data, or send you surveys or customer satisfaction questions in order to gather new or additional. This allows us in particular to analyze and learn how our customers interact with us to improve our products, services and our business in general. It is also important for us to be able to conduct operations that allow us to analyze and measure the performance of our marketing and communications campaigns. This may be the case, for example, when you click on one of our advertisements on a site of our commercial partners or when you make a purchase after viewing one of our advertisements. Please be aware that to do this, we may use cookies or other online advertising technologies.
To optimize and manage our website and other means of communication.
We may take certain measures that include using your personal data to administer, optimize and improve our digital and physical media such as our website, or our mobile interaction, or face-to-face interaction in our stores.
The use of your personal data will allow us to fulfill our contractual obligations or improve our services in line with our legitimate interest. Of course, when we use cookies or other online advertising technologies that require your prior consent, we will always ensure that we obtain it promptly.
We may use some of your personal data to administer, optimize and improve our websites, applications, content and other digital offerings, including services and products offered through our websites, applications or other digital media to ensure the easiest to use online browsing experience. We may use personal information to address operational problems such as page loading incidents and software errors. Please note that we may use cookies or other technologies for online advertising for this purpose.
Your personal data will be collected, used, stored or disclosed for other purposes with your consent or where otherwise permitted by applicable legislation.
ATTACHMENT 2 – SPECIFIC INFORMATION FOR RESIDENTS OF QATAR, VIETNAM, CHINA, KUWAIT, SAUDI ARABIA, MEXICO, CHILE, SOUTH KOREA OR AZERBAIJAN ON THE USE OF YOUR PERSONAL DATA
Cucchetti will collect, record, maintain, organize, structure, preserve, update, adapt, combine, consult, use, transfer and disclose your personal data for the following purposes. Your personal information will not be used further for purposes that are incompatible or inconsistent with the purposes for which it was collected, unless permitted by applicable law.
The processing of your personal data is justified by one of the legal bases identified in this section. The legal bases listed in this section also apply when we share your data with third parties for any of the purposes mentioned below.
When we ask you for information for the purposes listed below, we generally ask you to provide us with this information on a voluntary basis, i.e. you have the right to consent or not consent to the collection and processing of your personal data. If you choose not to provide us with certain personal information , you may not be able to benefit from some of our services for which you need to provide such personal information.
To provide you with products and services that you have purchased or otherwise requested
We will use your personal data to manage our relationship with you and to fulfill the obligations deriving from the contract you conclude with us when you purchase or otherwise request products or services from us. This may include various activities such as internal accounting, processing of your payment or delivery.
To provide you with the products and services you request, we will access, collect, store, process, use, disclose and transfer your personal data for billing, payment management and internal accounting purposes.
Some of the above operations may be carried out by our partners identified in the “Who do we share your personal data with?” section, in particular the registration, payment and delivery of your order. Your information may be disclosed, used or collected directly via our partner’s information technology system.
Some specific information may be requested to provide you with gift cards, personalization services, or when you reserve a product or service, request a product repair, or purchase products or services by telephone, on our site, or on an e-mail site. commerce. In such cases, we may access, collect, store and use your personal data for delivery, warehousing and returns management purposes. ]
During your visit to our store, we may need to collect your information to allow you to access our premises or when you wish to obtain a particular service: requests relating to product taxes or in relation to our after-sales service, etc.
| The purposes for which we process your personal data are the following: | ||
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Provide you with the products or services that you have purchased or otherwise requested both in our stores and online. This includes any action necessary to fulfill our obligations in relation to the sales or service contract that you conclude with us (processing your payment, delivery, returns management, etc.) |
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| The processing of your personal data is justified by the following legal basis: | ||
| Qatar | Vietnam, Cina ed Arabia Saudita | Kuwait, Messico, Cile, Corea del Sud ed Azerbaigian |
| Your consent, as given when you create your Cucchetti profile or otherwise deemed obtained when you choose to enter into a contract with us or voluntarily share your personal data with us. |
Execution of a contract When you have provided us with your personal data in relation to an online purchase or any other request for products or services made online. Any other situation will require your consent, as given when you create your Cucchetti profile or otherwise deemed obtained when you choose to enter into a contract with us or voluntarily share your personal data with us. |
Your consent, as given when you create your Cucchetti profile or otherwise deemed obtained when you choose to enter into a contract with us or voluntarily share your personal data with us |
To manage your Cucchetti profile.
Once you have requested us to create your Cucchetti profile, via the Cucchetti websites or any other means, including our customer service, your personal data will be linked to this profile, where we will store all the information concerning you. This may include information we obtain directly from you as well as information we obtain from other sources in accordance with applicable law. This may also include information about purchases you make when you check out as a guest or when you check out using a profile. Your Cucchetti profile information is crucial to providing you with a personalized and tailored Cucchetti experience, and in some cases is necessary to access some specific services or to purchase from our website, and must therefore be kept updated to ensure you have the best experience .
Once you have asked us to create your Cucchetti profile, we will integrate it with personal information such as your purchases, preferences and contact information. In this context, please be aware that we use personally identifiable information, such as your email address, or telephone number, to connect an interaction or purchase with your Cucchetti profile. The same happens when you make a payment as a guest for a purchase on our site, as mentioned above, or in case you link your open ID account on social media with your Cucchetti profile (using dedicated QR Codes, for example ). Additionally, we may use your date of birth to determine whether you are old enough to use our services.
In order to keep your personal data correct, we will take all reasonable efforts to ensure that the personal information we hold about you is updated appropriately. Where provided for by the privacy legislation applicable to you, you may have the right to obtain rectification of your information at any time, and in any case please let us know if any of your information requires updating or correction, and we will do our best do our best to identify and correct incorrect personal information (data cleaning) and to delete any duplications of databases. This may make it necessary for us to correct typographical errors or conflicting personal information.
| The purposes for which we process your personal data are the following: | ||
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Administration, management and maintenance of your Cucchetti profile when you have requested us to create it. This may include data cleansing and deduplication operations. |
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| The processing of your personal data is justified by the following legal basis: | ||
| Qatar | Vietnam ed Arabia Saudita | Kuwait, Messico, Cile, Corea del Sud ed Azerbaigian |
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Our legitimate interest Once your profile has been created at your request, to integrate it with the personal information you provide to us during our interactions (when such interest is not overridden by your interests or fundamental rights). |
Execution of a contract When you have provided us with your personal data in relation to an online purchase or any other request for products or services made online. Any other situation will require your consent, as given when you create your Cucchetti profile or otherwise deemed obtained when you choose to enter into a contract with us or voluntarily share your personal data with us. |
Your consent, as given when you create your Cucchetti profile or otherwise deemed obtained when you choose to enter into a contract with us or voluntarily share your personal data with us. |
To provide you with tailor-made customer service and assistance.
She should be able to have the same unified experience regardless of how we communicate. Whether this happens in our stores, on our website, via chat, telephone or video, and whether you contact us or we contact you, we want to provide you with relevant, tailored customer service.
For the aforementioned purpose of offering you the Cucchetti experience, we will collect, store, process, use, disclose and transfer your personal data in order to identify you. This will enable us to offer you the tailored assistance you request or to share relevant information with you. Furthermore, when you contact us, we may retain the personal information you share with us to offer you this personalized and tailored experience at all times. This may occur when you are a current or potential customer. Your personal data will be linked to your Cucchetti profile, if you have asked us to create one, or to a temporary registration.
In order to offer you a pleasant and smooth customer experience, get to know you better to offer you tailored answers, and improve the quality and safety of our services, we may rely on your consent, proceed in accordance with our contract with you, or adopt make reasonable efforts to contact you, or rely on our legitimate interest in improving our services.
We will use the information we have about you to identify you when you contact us (whether by telephone, video chat, text message, chat, social media, etc.). When we are able to identify you, we will be able to access your personal data available on your Cucchetti profile or in your temporary registration, to know when you have previously interacted with us and to offer you the personalized assistance you request. This may include real-time or follow-up monitoring of your interactions with us (for example on our site or in a store) to identify the products you are looking at or what your specific need may be.
In order to provide you with adequate customer service, you may be asked, when you are on our website or in a store, if you need further assistance. On our website, if you do not wish to be contacted, please close the chat window. This service has been adopted to allow you to benefit from the same service you would find in one of our physical stores.
If we are unable to identify you, we may create a temporary registration to enable you to have a seamless shopping experience. Regardless of how you interact with us, we will certainly do our best to avoid asking you again for the information you have already shared with us.
Your personal data, in particular the Cucchetti profile if you have created one or the temporary registration that we may create on you, may allow our sales staff to contact you directly in relation to the products and services that you have purchased or otherwise requested, such as when a product becomes available again or when an order you placed with us has been received in store, or to share with you any other information you have requested.
Additionally, monitoring our interactions (including, upon notice to you, by means of voice or video recording – such as real-time listening or analysis – or real-time listening) allows us to improve the quality and the security of our services and to provide you with tailor-made answers.
All our customers are important to us. However, some of our customers and prospects benefit from a more personalized experience due to the strong relationship they have with Cucchetti. Our teams may need to collect and collect information about such customers or potential customers in order to identify personalities that match Cucchetti’s image and values to offer them unique support. This could occur when you participate in one of our selective projects or when our sales staff propose to participate in events or contact you for some special occasions (for your birthdays or for a particular event in your life).
| The purposes for which we process your personal data are the following: | ||
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Administration, management and maintenance of your Cucchetti profile This will happen if you have asked us to create your Cucchetti profile and if we are able to identify you. We will integrate your Cucchetti profile with the personal information you provide to us when you contact us or when we contact you. This may include data cleaning and deduplication operations. |
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| The processing of your personal data is justified by the following legal basis: | ||
| Qatar | Vietnam ed Arabia Saudita | Kuwait, Messico, Cile, Corea del sud ed Azerbaigian |
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Our legitimate interest Once your profile has been created at your request, to integrate it with the personal information you provide to us during our interactions and therefore ensure we have the most accurate and updated version of your profile (when this interest is not overridden by your interests or fundamental rights). |
Execution of a contract When you have provided us with your personal data in relation to an online purchase or any other request for products or services made online. All other situations will require your consent, as given when you create a Cucchetti profile or otherwise choose to enter into a contract with us or share your information with us on a voluntary basis. |
Your consent, as given when you create a Cucchetti profile or otherwise choose to enter into a contract with us or share your information with us on a voluntary basis. |
| The purposes for which we process your personal data are the following: | ||
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Administration, management and maintenance of a temporary registration These activities will be carried out if we are unable to identify you. We will supplement this temporary registration with the information you provide to us when you contact us or when we contact you, to avoid having to ask you again for information you have already shared with us and to provide you with tailored assistance in relation to our products and services. |
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| The processing of your personal data is justified by the following legal bases: | ||
| Qatar | Vietnam e Arabia Saudita | Kuwait, Cina, Messico, Cile, Corea del sud e Azerbaigian |
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Our legitimate interest When we are unable to identify you, in order to integrate a temporary registration to provide you with tailored assistance (when this interest is not overridden by your interests or fundamental rights) |
Your consent As deemed obtained when you choose to enter into a contract or voluntarily share your personal data with us. |
Your consent As deemed obtained when you choose to enter into a contract or voluntarily share your personal data with us. |
| The purposes for which we process your personal data are the following: | ||
| Inbound Interactions – To provide you with products, services and information that you may request from us when you contact us. | ||
| The processing of your personal data is justified by the following legal bases: | ||
| Qatar | Vietnam e Arabia Saudita | Kuwait, Cina, Messico, Cile, Corea del sud e Azerbaigian |
| Your consent, as given when you create your Cucchetti profile or otherwise deemed obtained when you choose to enter into a contract with us or voluntarily share your personal data with us. |
Execution of a contract When you have provided us with your personal data in relation to an online purchase or any other request for products or services made online. Any other situation will require your consent, as given when you create your Cucchetti profile or otherwise deemed obtained when you choose to enter into a contract with us or voluntarily share your personal data with us. |
Your consent, as given when you create your Cucchetti profile or otherwise deemed obtained when you choose to enter into a contract with us or voluntarily share your personal data with us. |
| The purposes for which we process your personal data are the following: | ||
| Outbound Interactions – Contact you directly regarding the products, services and information you have requested. | ||
| The processing of your personal data is justified by the following legal bases: | ||
| Qatar | Vietnam e Arabia Saudita | Kuwait, Cina, Messico, Cile, Corea del sud ed Azerbaigian |
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Our legitimate interest To provide you with an appropriate response when our interaction does not concern the formation or performance of a contract (and such interests are not overridden by your interests or fundamental rights). |
Execution of a contract When you have provided us with your personal data in relation to an online purchase or any other request for products or services made online. Any other situation will require your consent, as given when you create your Cucchetti profile or otherwise deemed obtained when you choose to enter into a contract with us or voluntarily share your personal data with us. |
Your consent, as given when you create your Cucchetti profile or otherwise deemed obtained when you choose to enter into a contract with us or voluntarily share your personal data with us. |
| The purposes for which we process your personal data are the following: | ||
| Real-time interaction – To allow you to virtually try our products or interact with other customers | ||
| The processing of your personal data is justified by the following legal bases: | ||
| Qatar | Vietnam e Arabia Saudita | Kuwait, Cina, Messico, Cile, Corea del sud e Azerbaigian |
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Our legitimate interest in providing you with tailored assistance where we are unable to identify you (and where this interest is not overridden by your interests or fundamental rights) Your consent if your facial image is depicted or if your personal data is visible to other customers |
Execution of a contract When we collect information to provide you with appropriate assistance with our products or services. Any other situation will require your consent, as provided when you create your Cucchetti profile or deemed obtained when you otherwise choose to enter into a contract or voluntarily share your information with us. We will in particular rely on your consent if your facial image is depicted or if your personal data is visible to other customers. |
Your consent, as provided when you created your Cucchetti profile or deemed to be obtained when you otherwise choose to enter into a contract or voluntarily share your information with us. |
| The purposes for which we process your personal data are the following: | ||
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Real-time or subsequent monitoring of our interaction, to allow us to improve the quality and security of our services and to offer you better responses. This monitoring may be adopted for both incoming and outgoing interactions and, upon notice to you, may be carried out via voice or video recording or real-time listening. |
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| The processing of your personal data is justified by the following legal bases: | ||
| Qatar | Vietnam e Arabia Saudita | Kuwait, Cina, Messico, Cile, Corea del sud e Azerbaigian |
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Our legitimate interest When we collect information to improve the quality and security of our services (and when this interest is not overridden by your interests or fundamental rights) Your consent As deemed obtained when you choose to enter into a contract or voluntarily share your personal data with us. When we collect information to provide you with support for our products or services Or your consent to cookies When such tracking is carried out on our website by means of cookies or other online advertising technologies |
Your consent As deemed obtained when you choose to enter into a contract or voluntarily share your personal data with us. When we collect information to provide you with support for our products or services Or your consent to cookies When such tracking is carried out on our website by means of cookies or other online advertising technologies
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Your consent As deemed obtained when you choose to enter into a contract or voluntarily share your personal data with us. When we collect information to provide you with support for our products or services Or your consent to cookies When such tracking is carried out on our website by means of cookies or other online advertising technologies |
To enable you to receive relevant information and personalized marketing content.
You will receive information and updates about us either at your request (subject to your consent where required by law) or when the law authorizes us to send you such information and updates directly, for example after a purchase. These communications may be global or local in scope, and may include updates about our products and services, notifications, event invitations, offers, surveys, etc.
Our communications will be personalized and specifically designed to be of interest to you, and will be updated with any new information connected to your Cucchetti profile. We will use this personal information to send you tailored communications or other personalized advertising or marketing campaigns. This use of your information includes some profiling activities.
When you share your contact information with us, we may use this personal information to contact you through relevant communication channels (such as text messages, MMS, email, post, internet, social media or telephone), with your I consent where requested. Naturally, you can ask us not to use a specific communication channel or opt out (unsubscribe) from it by applying the opt out option which will always be shared with you. If you wish to stop receiving communications from us across all communication channels, please email us at privacy@saracucchetti.com.
As part of the Cucchetti experience, we will always try to personalize your experience with us. For this reason we will use your personal data to send you personalized communications or to personalize your journey with us, but only with your prior consent when applicable legislation requires it. Our communications may include personalized recommendations of products we think you may be interested in, personalized marketing content designed to match your interests, personalized invitations to events or, at your request and when available, personalized and tailored products. For these purposes, we will use the information you provide to us (for example your date of birth, your country of residence, your preferred means of contact, etc.) and/or alone or in combination, certain behavioral habits that we may observe by interacting with you (for example where you prefer to purchase our products, what types of products you like, for which occasions you are making your purchases.). With this information, we may create groups of similar customers (called “personas”) to whom we may decide to offer personalized content and experiences in both inbound and outbound communications. In this context, we may draw inferences about you as derived from your personal data (profiling). For example, if you always purchase our products from the same store (in a specific location or online), we may consider that store to be your favorite. This will allow us to personalize your experience with Cucchetti based on your interests and purchasing habits (i.e. personalized communications). In order to provide you with such a personalized and tailored experience, in our stores or online, you may be asked to log in or identify yourself.
To enrich your personal data, we may use cookies or other online advertising technologies. Through these technologies, we will collect personal information in relation to your activity on social media and your browsing activity across different websites and devices (for example: to know if you have visited our website after opening a newsletter you have received) . Some technologies may rely on services provided by other companies acting on their behalf (such as social media WeChat, WhatsApp, Baidu, Kakao Talk, Facebook, Twitter, Instagram, or other online platforms). These companies have their own privacy and cookie policies and the way they use the information you share with them is subject to their rules and not ours.
To enrich your personal data, we may associate it with personal information held by others (for example, by sharing and associating your information with information held by trusted partners) or by connecting your open ID social media account with your Cucchetti profile (using dedicated QR Codes, for example). This process will be conducted exclusively through the use of unique customer identifiers and re-identification protocols in order to protect the confidentiality of your personal data.
The personal information linked to your Cucchetti profile (personally identifiable information such as email address, telephone number, social network id, etc.) will allow us to contact you on third-party platforms or create “lookalike campaigns” that allow us to reach new people with a probable interest in our products due to the similarity with you. We may conduct such campaigns through our website, social media or other means of communication, such as search engines. To carry out these campaigns, before being shared, your personal data is encrypted and transformed into short digital footprints that cannot be restored to the previous format.
The use of cookies or other online advertising technologies may also allow us to show you online advertisements that are “contextual” (meaning they are shown based on the website you are browsing), “behavioral” or “targeted”. interests” (where adverts are shown based on your interests, which we have inferred from your information including demographic, geographic and interest-based data). We may use these advertisements to show you the products or services that are most relevant to you.
If you no longer wish to display personalized online ads, you can ask us to delete your Cucchetti profile or change your cookie preferences – please consult the “cookies or other online advertising technologies” section. Additionally, some third-party websites allow you to stop seeing ads from specific advertisers, so you may be able to set your preferences on those websites as well.
| The purposes for which we process your personal data are the following: | ||
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Sending or presenting personalized communications This includes communications such as updates on our products and services, invitations to events, offers or surveys. When you share your contact information with us, we will use that personal information to contact you through relevant communication channels (such as text message, MMS, email, post, internet, social media or telephone). We will always do our best to provide you with personalized communications, based in particular on your interests and purchasing habits, and to improve and personalize our services in particular through profiling. |
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| The processing of your personal data is justified by the following legal basis: | ||
| Qatar | Vietnam e Arabia Saudita | Kuwait, Cina, Messico, Cile, Corea del Sud e Azerbaigian |
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Our legitimate interest in providing you with personalized content When such interest is not overridden by your interests or fundamental rights and the law allows us to send you such communications without your consent. Your consent, as given when you created your Cucchetti profile. |
Your consent, as given when you created your Cucchetti profile. | Your consent, as given when you created your Cucchetti profile. |
| The purposes for which we process your personal data are the following: | ||
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Update and integrate or enrich your personal data This includes data cleansing and deduplication operations. This also includes enriching your personal data with second-party data or information relating to your social media activities and your browsing activity across different websites and devices. Some of the technologies we use (including cookies) may rely on services provided by other companies acting on their own behalf (such as social media – WeChat, WhatsApp, Baidu, Kakao Talk, Facebook, Twitter, Instagram or other online platforms). You may have given your consent to cookies and other technologies through these platforms. These other companies have their own privacy and cookie policies and the way they use your personal data is subject to their rules and not ours. |
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| The processing of your personal data is justified by the following legal basis: | ||
| Qatar | Vietnam e Arabia Saudita | Kuwait, Cina, Messico, Cile, Corea del Sud e Azerbaigian |
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Your consent, as given when you create your Cucchetti profile or otherwise deemed obtained when you choose to enter into a contract with us or voluntarily share your personal data with us. Or fulfillment of a legal obligation When this update concerns the administration and management of your Cucchetti profile, including the initiatives adopted following a request for rectification or cancellation. |
Execution of a contract When you have provided us with your personal data in relation to an online purchase or any other request for products or services made online, and this update concerns the administration and management of your Cucchetti profile Or fulfillment of a legal obligation When we take action following a request for rectification or deletion. Any other situation will require your consent, as given when you create your Cucchetti profile or otherwise deemed obtained when you choose to enter into a contract with us or voluntarily share your personal data with us. |
Compliance with a legal obligation When we take action following a request for rectification or deletion. Any other situation will require your consent, as given when you create your Cucchetti profile or otherwise deemed obtained when you choose to enter into a contract with us or voluntarily share your personal data with us. |
| The purposes for which we process your personal data are the following: | ||
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Creation of “lookalike” campaigns Lookalike campaigns allow us to reach new people who are likely interested in our products because they are similar to you. Some of the technologies we use (including cookies) may rely on services provided by other companies acting on their own behalf (such as social media – WeChat, WhatsApp, Baidu, Kakao Talk, Facebook, Twitter, Instagram or other online platforms). You may have given your consent to cookies and other technologies through these platforms. These other companies have their own privacy and cookie policies and how they use your personal data will be subject to their rules and not ours. |
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| The processing of your personal data is justified by the following legal basis: | ||
| Qatar | Vietnam e Arabia Saudita | Kuwait, Cina, Messico, Cile, Corea del Sud e Azerbaigian |
| Your consent when you accept, when creating your Cucchetti profile, that we link your personal data to certain behavioral habits (Profiling) (for example by agreeing to receive personalized communications). | Your consent when you accept, when creating your Cucchetti profile, that we link your personal data to certain behavioral habits (Profiling) (for example by agreeing to receive personalized communications). | Your consent when you accept, when creating your Cucchetti profile, that we link your personal data to certain behavioral habits (Profiling) (for example by agreeing to receive personalized communications). |
| The purposes for which we process your personal data are the following: | ||
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Online advertising Present online advertisements to you that are “contextual,” “behavioral,” “interest-based,” or “tailored,” including through the use of cookies or other online advertising technologies |
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| The processing of your personal data is justified by the following legal basis: | ||
| Qatar | Vietnam e Arabia Saudita | Kuwait, Cina, Messico, Cile, Corea del Sud e Azerbaigian |
| Your consent to cookies or other online advertising technologies | Your consent to cookies or other online advertising technologies | Your consent to cookies or other online advertising technologies |
To send you non-marketing communications.
We may send you non-marketing communications at your request, including information that may be important to your safety and the security of your personal data.
You may receive these communications even when you have opted out of certain marketing communications. The transmission of this information may be necessary for the correct execution of our contract with you or mandatory to comply with some of our legal obligations.
Non-marketing communications may include the following communications (listed by way of example but not limited to): sending emails to verify your identity when you sign up for our services; sending emails to reset your password and username; notify you that a specific service has been or will be suspended for maintenance or terminated; notify you of an update, correction or incident to our services that may affect your personal data; notify you of an update to our privacy policy or Terms of Use; or send you information regarding the products or services you have requested or purchased.
We will never contact you to ask for your password. Please exercise caution if you receive requests for this type of personal information.
| The purposes for which we process your personal data are the following: | ||
| Provide you with the services and information you request. For example, identity verification, password or username reset, etc. | ||
| The processing of your personal data is justified by the following legal basis: | ||
| Qatar | Vietnam e Arabia Saudita | Kuwait, Cina, Messico, Cile, Corea del Sud e Azerbaigian |
| Your consent, as given when you create your Cucchetti profile or otherwise deemed obtained when you choose to enter into a contract with us or voluntarily share your personal data with us. |
Execution of a contract When you have provided us with your personal data in relation to an online purchase or any other request for products or services made online Any other situation will require your consent, as given when you create your Cucchetti profile or otherwise deemed obtained when you choose to enter into a contract with us or voluntarily share your personal data with us. |
Your consent, as given when you create your Cucchetti profile or otherwise deemed obtained when you choose to enter into a contract with us or voluntarily share your personal data with us. |
| The purposes for which we process your personal data are the following: | ||
| To provide you with the services and information we need to send or provide to you. For example, information about the suspension of our services, or about incidents that may affect your personal data, etc. | ||
| The processing of your personal data is justified by the following legal bases: | ||
| Qatar | Vietnam e Arabia Saudita | Kuwait, Cina, Messico, Cile, Corea del Sud e Azerbaigian |
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Your consent, as given when you create your Cucchetti profile or otherwise deemed obtained when you choose to enter into a contract with us or voluntarily share your personal data with us. Or fulfillment of a legal obligation (depending on the type of information or services we need to provide to you) |
Depending on the type of information or services we need to provide you: Fulfillment of a legal obligation, Or execution of a contract When you have provided us with your personal data in relation to an online purchase or any other request for products or services made online. Otherwise your consent, as given when you create your Cucchetti profile or otherwise deemed obtained when you choose to enter into a contract with us or voluntarily share your personal data with us. |
Depending on the type of information or services we need to provide you: fulfillment of a legal obligation Or your consent, as given when you create your Cucchetti profile or otherwise deemed obtained when you choose to enter into a contract with us or voluntarily share your personal data with us. |
| The purposes for which we process your personal data are the following: | ||
| Administration and management of your Cucchetti profile once you have requested us to create your Cucchetti profile. | ||
| The processing of your personal data is justified by the following legal bases: | ||
| Qatar | Vietnam e Arabia Saudita | Kuwait, Cina, Messico, Cile, Corea del Sud e Azerbaigian |
| Your consent, as given when you create your Cucchetti profile or otherwise deemed obtained when you choose to enter into a contract with us or voluntarily share your personal data with us. |
Execution of a contract When you have provided us with your personal data in relation to an online purchase or any other request for products or services made online. Any other situation will require your consent, as given when you create your Cucchetti profile or otherwise deemed obtained when you choose to enter into a contract with us or voluntarily share your personal data with us. |
Your consent, as given when you create your Cucchetti profile or otherwise deemed obtained when you choose to enter into a contract with us or voluntarily share your personal data with us. |
To manage our social networks
Cucchetti manages “Fan” pages on various social networks. We may need to process information made available by different platforms or when you interact with our pages and publications.
When, as a user, you decide to interact with our social media pages (for example when you follow one of our pages, when you click “Like” on Facebook or “Follow” on Instagram or add a reaction to a post, when you “share ” or adds a “comment”, etc.), we have access to your public profile information. Your information is used for the purpose of interacting with you through the social network in question or to establish analyzes or statistics on the use of our pages or the performance of our communications. Our services may remove your comments if they do not comply with our policies on the use of social networks (for example if your comments are insulting, illegal or malicious).
When you visit our “Fan” page, if you do not have an account or are not connected to the relevant social network, we do not collect any personal information about you, except for the aggregate data provided to us by each social network.
| The purposes for which we process your personal data are the following: | ||
| Promote Cucchetti’s activities on social networks. | ||
| The processing of your personal data is justified by the following legal bases: | ||
| Qatar | Vietnam e Arabia Saudita | Kuwait, Cina, Messico, Cile, Corea del Sud e Azerbaigian |
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Our legitimate interest in communicating our activities When this interest is not overridden by your interests or fundamental rights. Your consent, when interacting with us |
Execution of a contract When you have provided us with your personal data in relation to an online purchase or any other request for products or services made online, including when you interact with us through the features offered by the social network Otherwise, your consent, provided when you create your Cucchetti profile or deemed obtained when you otherwise choose to enter into a contract or voluntarily share your information with us |
Compliance with a legal obligation Or your consent, as provided when you create your Cucchetti profile or deemed to be obtained when you otherwise choose to enter into a contract or voluntarily share your information with us |
| The purposes for which we process your personal data are the following: | ||
| Analyze the habits of users who visit our “Fan” pages or share our content. | ||
| The processing of your personal data is justified by the following legal bases: | ||
| Qatar | Vietnam e Arabia Saudita | Kuwait, Cina, Messico, Cile, Corea del Sud e Azerbaigian |
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Our legitimate interest in communicating our activities When this interest is not overridden by your interests or fundamental rights. Your consent, when interacting with us |
Your consent, when you interact with us | Your consent, when you interact with us |
To conduct our business safely and protect our assets and people
To deliver our products and services to you safely, properly fulfill our contract or some of our legal obligations, we will take fraud prevention and detection measures. These measures will enable us to fulfill our contract with you and/or protect our legitimate interests in protecting ourselves from fraud. We may in particular implement measures to ensure that you are complying with our terms and conditions of sale, available on this website, offers and programs, and to prevent and detect non-compliance or fraud on your part. This may include reviewing and evaluating your dealings with us, your eligibility to participate in certain sales, offers and programs, your compliance with the terms and conditions of such sales, offers and programs, and taking enforcement and/or disciplinary measures where such non-compliance or fraud is suspected or identified.
We may use administrative and technical measures to protect our website, our systems, our networks, the transactions that occur on our site or in our stores, and any other measures to protect personal information to which we may have access or that we may store . For this purpose, it may also be necessary to verify your identity, or to take note of any suspected or actual non-compliance with our terms and conditions or fraud we have incurred in relation to your dealings with us. These measures may also be taken for compliance purposes or to avoid sharing your personal information with untrustworthy third parties. For example, when you purchase a product, your personal data will be associated with a unique code entered and/or printed on that product so that, by reading the unique code, we can recognize the order as yours, to be able to evaluate your compliance to our terms and conditions or to detect fraud on your part, and to take enforcement and/or disciplinary action against you in the event of suspected or identified non-compliance or fraud on your part.
Additionally, we may take certain measures to protect and defend our rights and property, our employees and our business partners in accordance with applicable laws, regulations and international conventions. For example, we may monitor incoming and outgoing interaction with our customer service team (upon notice to you, including via voice or video recording or real-time listening); Furthermore, having the health of our employees at heart, and for this sole purpose, we implement an anti-malicious calling procedure so that the occurrence of any inappropriate behavior such as harassment, insults or direct threats from users will be reported to our team dedicated. This will generate a warning to the affected user, who will be registered in our temporary list. The initial warning will set out the consequences of a second accident. A second incident will lead to the suspension of all further calls from the user in question for a period of 4 months. During this period, you will still be able to contact our customer service through other communication channels (for example, postal mail or email) so that we can answer your questions and preserve your rights at any time.
| The purposes for which we process your personal data are the following: | ||
| Adopt fraud prevention, detection and investigation measures to ensure physical and IT security and to deliver our products and services to you safely and to protect the health of our employees, including, upon notice to you, by voice or video recording or listening in real time to incoming and outgoing conversations with our customer service. | ||
| Qatar | Vietnam e Arabia Saudita | Kuwait, Messico, Cile, Corea del Sud e Azerbaigian |
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A Compliance with a legal obligation Or our legitimate interests in protecting ourselves against fraud, in protecting our employees from inappropriate behaviour, in preventing criminal activity or in collecting information relevant thereto or initiating an investigation, and in collecting information necessary for the investigation of criminal activity, based on an official request received from the competent authorities for such investigations (when such interests are not overridden by your interests or fundamental rights) |
Fulfillment of a legal obligation, or performance of a contract When you have provided us with your personal data in relation to an online purchase or any other request for products or services made online. Otherwise your consent, as given when you create your Cucchetti profile or otherwise deemed obtained when you choose to enter into a contract with us or voluntarily share your personal data with us |
Compliance with a legal obligation Or your consent, as given when you create your Cucchetti profile or otherwise deemed obtained when you choose to enter into a contract with us or voluntarily share your personal data with us. |
| The purposes for which we process your personal data are the following: | ||
| In compliance with applicable law, adoption of activities related to compliance and privacy | ||
| The processing of your personal data is justified by the following legal basis: | ||
| Qatar | Vietnam e Arabia Saudita | Kuwait, Cina, Messico, Cile, Corea del Sud e Azerbaigian |
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Compliance with a legal obligation Or our legitimate interests When the processing is not prescribed by law but derives from the expectations of the regulatory bodies (and these interests are not overridden by your interests or fundamental rights) |
Compliance with a legal obligation Or your consent, as given when you create your Cucchetti profile or otherwise deemed obtained when you choose to enter into a contract with us or voluntarily share your personal data with us |
Compliance with a legal obligation Or your consent, as given when you create your Cucchetti profile or otherwise deemed obtained when you choose to enter into a contract with us or voluntarily share your personal data with us |
| The purposes for which we process your personal data are the following: | ||
| In accordance with applicable legislation, adoption of activities relating to the protection of intellectual property rights and the management of litigation | ||
| The processing of your personal data is justified by the following legal basis: | ||
| Qatar | Vietnam e Arabia Saudita | Kuwait, Cina, Messico, Cile, Corea del Sud e Azerbaigian |
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Compliance with a legal obligation or our legitimate interests to protect our rights (where these interests are not overridden by your interests or fundamental rights) |
Compliance with a legal obligation Or your consent, as given when you create your Cucchetti profile or otherwise deemed obtained when you choose to enter into a contract with us or voluntarily share your personal data with us |
Compliance with a legal obligation Or your consent, as given when you create your Cucchetti profile or otherwise deemed obtained when you choose to enter into a contract with us or voluntarily share your personal data with us |
To better evaluate and understand our business.
To manage our business, fulfill the obligations of our contract with you and our legal obligations, we may need to have access to and use some of your personal data for financial, management or legal purposes, or activities relating to business data analysis and market research.
For example, this may occur when we use invoices issued in relation to your purchases for compliance or accounting purposes, or when we analyze personal information to understand the characteristics of our customers (gender percentages, average age, etc.).
In some limited circumstances, this activity may be based on our legitimate interest when relating to activities related to business data analysis and market research.
Certain activities that are required in carrying out a business may involve the use of your personal data. This may include internal procedures (such as financial management, accounting, warehouse management, production management, internal or external audit), certain legal obligations (for example, recordkeeping or tax returns), or analyzes conducted in connection with mergers or acquisitions .
We may also conduct various data analytics & market research initiatives in connection with our business, which may require us to access or otherwise use some of your personal data, or send you surveys or customer satisfaction questions in order to gather new or additional. This allows us in particular to analyze and learn how our customers interact with us to improve our products, services and our business in general. It is also important for us to conduct operations that allow us to analyze and measure the performance of our marketing or communications campaigns. This may happen, for example, when you click on one of our advertisements on the website of our business partners or when you make a purchase after viewing one of their advertisements. Please note that we may use cookies or other technologies for online advertising to do this.
| The purposes for which we process your personal data are the following: | ||
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Carrying out activities relating to the contract of sale or provision of services that you have concluded with us. For example, accounting, warehouse management, record keeping, etc. |
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| The processing of your personal data is justified by the following legal basis: | ||
| Qatar | Vietnam, Cina e Arabia Saudita | Kuwait, Cina, Messico, Cile, Corea del Sud e Azerbaigian |
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Compliance with a legal obligation Or your consent, as given when you create your Cucchetti profile or otherwise deemed obtained when you choose to enter into a contract with us or voluntarily share your personal data with us. |
Fulfillment of a legal obligation, or performance of a contract When you have provided us with your personal data in relation to an online purchase or any other request for products or services made online. Otherwise your consent, as given when you create your Cucchetti profile or otherwise deemed obtained when you choose to enter into a contract with us or voluntarily share your personal data with us. |
A Fulfillment of a legal obligation, Or your consent, as given when you create your Cucchetti profile or otherwise deemed obtained when you choose to enter into a contract with us or voluntarily share your personal data with us. |
| The purposes for which we process your personal data are the following: | ||
| Carrying out data analysis & market research activities relating to commercial activity | ||
| The processing of your personal data is justified by the following legal basis: | ||
| Qatar | Vietnam e Arabia Saudita | Kuwait, Cina, Messico, Cile, Corea del Sud e Azerbaigian |
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Our legitimate interests in improving our products and services When such interest is not overridden by his fundamental interests or rights. Your consent, when you respond to surveys or questions regarding customer satisfaction or when we use cookies or other technologies for online advertising. |
Execution of a contract When you have provided us with your personal data in relation to an online purchase or any other request for products or services made online. Any other situation will require your consent, as given when you create your Cucchetti profile or otherwise deemed obtained when you choose to enter into a contract with us or voluntarily share your personal data with us Or your consent to cookies, when we use cookies or other technologies for online advertising. |
Your consent, as given when you create your Cucchetti profile or otherwise deemed obtained when you choose to enter into a contract with us or voluntarily share your personal data with us Or your consent to cookies, when we use cookies or other technologies for online advertising |
| The purposes for which we process your personal data are the following: | ||
| Sharing necessary information with current or potential buyers in the context of a business transfer | ||
| The processing of your personal data is justified by the following legal basis: | ||
| Qatar | Vietnam e Arabia Saudita | Kuwait, Cina, Messico, Cile, Corea del Sud e Azerbaigian |
| Our legitimate interest in sharing information necessary to complete our business transactions | Your consent, as given when you create your Cucchetti profile or otherwise deemed obtained when you choose to enter into a contract with us or to voluntarily share your personal data with us | Your consent, as given when you create your Cucchetti profile or otherwise deemed obtained when you choose to enter into a contract with us or voluntarily share your personal data with us |
| The purposes for which we process your personal data are the following: | ||
| Sharing necessary information with auditors, law firms, providers of similar professional business services and data analytics providers | ||
| The processing of your personal data is justified by the following legal basis: | ||
| Qatar | Vietnam e Arabia Saudita | Kuwait, Cina, Messico, Cile, Corea del Sud e Azerbaigian |
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Compliance with a legal obligation Or our legitimate interest in properly carrying out our business in compliance with applicable legislation and in better understanding and improving our business (where such interest is not overridden by your interests or fundamental rights) |
Compliance with a legal obligation Or your consent, as given when you create your Cucchetti profile or otherwise deemed obtained when you choose to enter into a contract with us or voluntarily share your personal data with us |
Compliance with a legal obligation Or your consent, as given when you create your Cucchetti profile or otherwise deemed obtained when you choose to enter into a contract with us or voluntarily share your personal data with us |
To optimize and manage our website and other means of communication.
We may take certain measures that include using your personal data to administer, optimize and improve our digital and physical media such as our website, our mobile application, or face-to-face interaction in our stores.
The use of your personal data will allow us to fulfill our contractual obligations or improve our services in line with our legitimate interest. Naturally, when we use cookies or other online advertising technologies that require your prior consent, we will always ensure that we have obtained it promptly.
We may use some of your personal data to administer, optimize and improve our websites, applications, content and other digital offerings, including services and products offered through our websites, applications or other digital media to ensure the easiest to use online browsing experience. We may use personal information to address operational problems such as page loading incidents and software errors. Please note that we may use cookies or other online advertising technologies for this purpose.
| The purposes for which we process your personal data are the following: | ||
| Resolve operational issues such as page loading incidents and software errors | ||
| The processing of your personal data is justified by the following legal basis: | ||
| Qatar | Vietnam e Arabia Saudita | Kuwait, Cina, Messico, Cile, Corea del Sud e Azerbaigian |
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Your consent, as given when you create your Cucchetti profile or otherwise deemed obtained when you choose to enter into a contract with us or voluntarily share your personal data with us Or your consent to cookies, when we use cookies or other online advertising technologies Or our legitimate interest when we use cookies or other online advertising technologies for which applicable law does not require consent. When such interest is not overridden by your interests or fundamental rights. |
Execution of a contract When you have provided us with your personal information in connection with an online purchase or any other request for products or services made online Any other situation will require your consent, as given when you create your Cucchetti profile or otherwise deemed obtained when you choose to enter into a contract with us or voluntarily share your personal data with us Or your consent to cookies, when we use cookies or other online advertising technologies. |
Your consent, as given when you create your Cucchetti profile or otherwise deemed obtained when you choose to enter into a contract with us or voluntarily share your personal data with us Or your consent to cookies, when we use cookies or other online advertising technologies |
| The purposes for which we process your personal data are the following: | ||
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Understand how our means of communication are used and manage, optimize and improve them. This may include carrying out checks on the downloading of personal information from the Website. |
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| The processing of your personal data is justified by the following legal basis: | ||
| Qatar | Vietnam e Arabia Saudita | Kuwait, Cina, Messico, Cile, Corea del Sud e Azerbaigian |
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Your consent, as given when you create your Cucchetti profile or otherwise deemed obtained when you choose to enter into a contract with us or voluntarily share your personal data with us Your consent when we use cookies or other online advertising technologies. Or our legitimate interests in administering and improving our media and other systems, in particular with the use of cookies or other online advertising technologies for which consent is not required by applicable law When our legitimate interests are not overridden by your interests and fundamental rights. |
Execution of a contract When you have provided us with personal information in connection with an online purchase or any other request for products or services made online Any other situation will require your consent, as given when you create your Cucchetti profile or otherwise deemed obtained when you choose to enter into a contract with us or voluntarily share your personal data with us Or your consent to cookies, when we use cookies or other online advertising technologies. |
Your consent, as given when you create your Cucchetti profile or otherwise deemed obtained when you choose to enter into a contract with us or voluntarily share your personal data with us Or your consent to cookies, when we use cookies or other online advertising technologies. |
ATTACHMENT 3 – SPECIFIC INFORMATION ABOUT TEXT AND INSTANT MESSAGES FOR US RESIDENTS OR GUAM RESIDENTS
This section applies when you provide us with your prior express consent to receive text messages or instant messages from Cucchetti. Messages you may receive from us include one-time or periodic text or instant messages about our products, services or business or any other information you request. When you sign up for periodic message programs, we will specify the approximate frequency of messages.
You can opt out of receiving future messages by texting STOP to the number listed in our messages. For assistance or more information, you can contact us at privacy@saracucchetti.com.
Messages are subject to the terms and conditions of your mobile operator. Standard messaging and Internet browsing rates may apply. Text and instant messages with marketing and non-marketing content may be sent to your mobile phone number with an automated sending system.
We cannot guarantee the timing or receipt of messages, as this may be affected by matters beyond our control. In the event that a message is sent late, or not received, we are not responsible for the consequences of this.
You agree to provide us with a valid mobile telephone number. If you change your mobile telephone number, you agree to opt out of receiving text or instant messages prior to such number change.
ATTACHMENT 4 – SPECIFIC INFORMATION FOR CALIFORNIA RESIDENTS
What personal information we collect
General informations
| Category | Purpose of processing |
| Identifiers such as a real name, a screen name, a postal address, a unique personal identifier, an online identifier, an Internet Protocol address, an email address, an account name, a Social Security number, a driver’s license number driving record, a passport number or other similar identifiers, including information about your vehicle. |
This set of personal information allows us to identify you, manage your Cucchetti profile, provide you with customer service and assistance and, in some cases, contact you, including by sending you relevant information and tailored marketing content. Furthermore, some of our products may be equipped with tags (for example RFID or NFC) and/or a printed code, which may be associated with your personal data, in order to detect security incidents and protect against malicious, deceptive, fraudulent or illegal. |
| Information that identifies, relates to, describes or can be associated with a particular individual, including, but not limited to, your name, signature, social security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information or of health insurance. | This set of personal information allows us to identify you, manage your Cucchetti profile, provide you with customer service and assistance and, in some cases, contact you, including by sending you relevant information and tailored marketing content. |
| Commercial information, including personal property records, products or services purchased, obtained or considered, or other purchasing or consuming histories or trends. | This set of personal information allows us to provide you with the products and services you have requested, to manage your Cucchetti profile, to provide you with customer service and necessary assistance, to ensure our communications and to better manage and understand our business. |
| Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information relating to a consumer’s interaction with a website, application, or advertisement on Internet | This set of personal information allows us to always offer you an optimal service by understanding you better. We use them to manage your Cucchetti profile, provide you with relevant service and customer support and also, in certain circumstances, to contact you, for example by sending you relevant information, updates and tailored marketing content. |
| Geolocation data. |
This set of personal information allows us to better provide the service you expect from us. It may include personal information relating to your interactions with us and allows us to manage your Cucchetti profile, provide relevant customer service and tailored marketing content, establish communications and conduct our business securely, evaluate and better understand our business and optimize and manage our website and other media. |
| Audio, electronic, visual, thermal, olfactory or similar information. | This data (e.g. customer service call records, tags (e.g. RFID or NFC) and/or printed codes that may be associated with your personal data) is processed to respond to your requests, detect security incidents, protect against malicious, deceptive, fraudulent or illegal and for compliance management. |
Characteristics of Classes Protected by Federal or California Law
We will always try to avoid the collection and use of the information in the list below. However, this may happen in cases where no other option is available. If we do this, we will take steps to minimize the data collected, use the highest level of care and will always comply with applicable privacy legislation (in particular, seeking your consent where required).
This may include family status, disability, sex, national origin, religion, color, race, sexual orientation, gender identity and gender expression, marital status, veteran status, medical condition, ancestry, source of income, age, or genetic information .
Categories of information collected in the last 12 months.
Please note that the categories mentioned in this section What personal information do we collect? they also represent the categories of personal information we have collected in the last 12 months.
DO WE “SELL” OR “SHARE” YOUR PERSONAL DATA?
As set out in our Cookie Policy, if you choose to enable third-party cookies through your Cookie Settings, the third parties (such as approved advertising or analytics partners) will collect your personal data through automated technologies on our websites, primarily in an effort to provide you with content and advertisements that may be of interest to you and in accordance with the legal bases identified in this privacy policy. The choice is yours. You can choose not to send them your personal data at any time.
Please note that choosing not to share your information via third-party cookies does not mean you will stop seeing ads, but these ads will not be personalized based on information derived from your activities on our websites.
Please also note that, depending on your choice, we may still share your information in ways that do not constitute a “sale” or “sharing” under California law, such as with our service providers, for our online advertising purposes.
WHAT ARE YOUR RIGHTS REGARDING YOUR PERSONAL DATA?
If you are a California resident, under certain conditions and limitations, you may have the following rights regarding personal information about you:
Right of access – You may have the right to request that we share with you the personal information we have collected about you, in the preceding 12 months, the categories of sources from which such information was collected, the purposes of collecting the information, the categories of third parties with whom we have shared such information, and the categories of personal information we have shared with third parties for business purposes.
Right to data portability – In some cases, you may have the right to receive information about you in a portable, ready-to-use format.
Right to erase personal information – Under certain conditions, you may have the right to request that we erase information about you. We will not proceed with the deletion of data concerning you when such information is necessary to comply with a legal obligation, when it is necessary for the exercise or defense of a right in court, or when the law requires or allows us to keep such information.
If you choose to exercise any of these rights, we will not discriminate against you based on your choice to exercise your privacy rights. We may, however, charge a different rate or provide a different level of service to the extent permitted by law.
If you are a California resident you will also have the right to submit a “Shine the Light” request, which means you can request that we provide you with a list of certain categories of personal information that we have disclosed to third parties for their direct marketing purposes during the year of the immediately preceding calendar, as well as the identity of those third parties. Any such communications will be made in accordance with your choices in Cookie Settings.
Verification of your request
Before you can exercise these rights, we must be able to verify your identity. In order to verify your identity, you will need to send us information about yourself, including, to the extent applicable, providing us with your account credentials used to log in or other information relating to your account, answers to questions security, your name, the identity document number we have in our records, date of birth, contact information or other personal information.
We will cross-reference this information with information we have previously collected about you to verify your identity and your request. To the extent you maintain an account with us, we will ask you to log in to that account as part of submitting your request.
If we are unable to verify your identity as part of your request, we will not be able to comply with your request. We are unable to collect additional information in order to verify your identity. For deletion requests, you will be required to submit a verifiable deletion request and then separately confirm that you wish to have the information about you deleted.
How to make a request
You can submit one request for each calendar year. Please state in your request that you are a California resident and provide us with a current California address for your response. You may receive this information in writing by contacting us at privacy@saracucchetti.com.
When you can expect a response from us
We will confirm receipt of your request within 10 working days and inform you of how we will process your request, including the verification process and expected response time. Please allow up to (45) days for a response, starting from the day your request was received. We may request an extension of an additional (45) calendar days.
“Additional Information: To the extent permitted by applicable law, we may charge a reasonable fee to comply with your request. This statement is available in different formats.” Please contact us at privacy@saracucchetti.com.
RETURN POLICY
SARACUCCHETTI.COM RETURN POLICY
CONDITIONS FOR RETURN OR EXCHANGE
CUCCHETTI (“We”, “us”, “our”) accepts returns or exchanges of CUCCHETTI products (“Products”) eligible for return (as defined in the general conditions of sale of CUCCHETTI) within 30 calendar days from receipt of such Products.
The right of withdrawal does not apply to orders of personalized Products and to all other Products for which you have been informed, at the time of placing the order, of their non-returnability (in accordance with the legislation in force) (“Non-returnable Products”) .
We accept exchanges only for a different size of the same Product (same price/same color). If you wish to receive a different Product or the same Product, but in a different colour, you must return the Product and ask for a refund. You can then place a new online order for the desired Product.
The Products must be returned in their original condition, unaltered, unused, without damage, in the original packaging, with the original labels attached and with the relevant accessories and documents (for example, instruction booklet, Product certificates), and with the protections adequate.
Returns or exchanges of incomplete, altered, worn, damaged or stained Products will not be accepted and will be returned to you.
The above provisions do not affect your legal rights in relation to Products which have manufacturing defects or which do not conform to the description.
RETURN OR EXCHANGE PROCEDURE
Before returning a Product, you must notify us of your intention to return or exchange the Product. To this end you can: contact our Customer Service Department on +39 338 82 13 832 or by sending an email to clientservice@saracucchetti.com, indicating the Product or Products you wish to return, the quantity and the reason for the return.
To change a Product you can contact our Customer Service at +39 338 82 13 832 or by sending an email to clientservice@saracucchetti.com
You will receive an email confirming your return or exchange request containing the following instructions to return the Product(s) to our warehouse or nearest store:
- Carefully package the Products you intend to return or exchange so that they do not get damaged. Place them in the original packaging, if any, then in the shipping box in which you received the order;
- Glue the prepaid label found inside the shipping box onto the original label and close the box securely. If you have lost the label, please contact our Customer Service Department. If you do not use our return label, we will not be responsible for any theft or loss that may occur in transit.
- Visit the courier’s website or contact Customer Service to arrange collection. Alternatively, you can leave the box at the courier delivery point closest to you;
or
- Return the Product(s) purchased online from an Italian website to any CUCCHETTI point of sale in Italy (excluding department stores).
Please note that the Products must be returned within 14 calendar days of the return or exchange request.
REFUNDS AND EXCHANGES
Upon receipt of a Product for which a return or exchange has been requested, we will check the Product to ensure that the conditions for return or exchange indicated in Article 1 above are met. If the Product meets these conditions, an exchange or refund will be made.
The Customer is responsible for any reduction in the value of the Products resulting from manipulations of the same other than those strictly necessary to ascertain the nature, characteristics and functioning of the Products.
Refunds will be made to the original purchaser, using the original payment method and original currency, except in the case where the payment was made by cash on delivery: in this case the refund will be made by bank transfer.
TERMS AND CONDITIONS OF SALE
Date: January 2024
1. GENERAL PROVISIONS
1.1.CUCCHETTI SRL, a company established in accordance with Italian legislation, with share capital of €10,000, with registered office in Via Fabio Filzi, 2, 20124 Milan, Italy, registered with the Chamber of Commerce of MILAN MONZA BRIANZA LODI with registration MI- 2690593, with VAT number 12885660964, in accordance with the management and coordination of CUCCHETTI SRL (“CUCCHETTI”, “we”, “us”, “our”), sells, and a consumer (“ you”) purchases CUCCHETTI products (“Products”) through the website https://saracucchetti.com/en/ (“Website”).
1.2. Our General Conditions apply to contracts for the sale of CUCCHETTI Products through the website (“Contract”).
1.3. The sale of the Products through the website is available exclusively to consumers, i.e., based on article 3 of Legislative Decree 206 of 6 September 2005 (“Italian Consumer Code“), natural persons who purchase for the purposes of personal consumption (i.e. who act for purposes unrelated to their commercial, entrepreneurial, artisanal or professional activity and not for profit). If you have not yet reached the age of majority, you must expressly confirm that you have the authorization of a parent or legal guardian to purchase the Product before submitting the order.
1.4. You will be asked to accept our Terms and Conditions and our Website Terms of Use (“TOU”) before placing your order. We therefore recommend that you read these documents carefully, in particular our General Conditions, before proceeding with purchases, and save or print them for future reference. Failure to accept our General Conditions and/or the TOU will make it impossible to order the Products from the website.
1.5. We reserve the right to modify or update these Terms and Conditions, in whole or in part, at any time. If we do so, we will post the revised version of our Terms and Conditions and will indicate the “Last Updated” date at the top of such revised Terms and Conditions. The Contract between you and us is governed by our General Conditions in force at the time you place your order.
1.6.Our Terms and Conditions should be read together with and in addition to our Privacy Policy which explains how we use your personal data, and our Cookie Policy
2.PRODUCT INFORMATION AND AVAILABILITY
2.1. Information on the Products (with the relevant Product codes) and the relevant prices are available on the website.
2.2. The images of the Products on the website are for illustrative purposes only. While we make every effort to display the Products accurately, we cannot guarantee that the display of our products on your devices will be accurate. In particular, the colours, fabric, shade, consistency and texture of the Products shown on your screen may vary from those of the actual Product. Consequently you must rely solely on the description of the Products and their characteristics, as indicated on the Website.
2.3. The sale of the Products via the website is available to consumers for their own personal use: we therefore reserve the right to refuse orders based on legitimate reasons, in particular when the Products are ordered in anomalous quantities and/or in such quantities to be assumed to be purchased for commercial purposes or other unauthorized or illegal activities. These restrictions may include orders placed by or under the same account, the same payment method, and/or orders that use the same billing and/or shipping address.
2.4. We may change or discontinue a Product or its features, as described on the website, at any time and without notice (this does not affect Products for which an Order Acceptance, as defined below, has already been issued at the time of the modification). During the purchase process, we will inform you if your order cannot be processed, totally or partially, due to the unavailability of one or more Products ordered. If one or more Products ordered are not available, your order will be canceled in whole or in part (as the case may be).
2.5. In the event that your link to the Website is interrupted, your selection of Products may be lost. In this case you will be asked to enter the selected Products again. Please note that the Products in your cart are not reserved and can be purchased by other customers. We are in no case responsible for the unavailability of a Product following a failure or interruption of its connection to the site
3.PRICES
3.1.The prices of the Products are indicated on the website in Euros and include VAT and all applicable taxes and sales duties. Prices do not include shipping costs, which, if due, will be added to the price of the Products and will be indicated to you during the purchase process, before confirming the order.
3.2. We use reasonable endeavors to ensure that all prices for Products shown on the website are correct. In the unfortunate event that the price of a Product is incorrect (wrong price or typographical error in the price indicated), we will cancel your order and terminate the Contract.
3.3. Without limiting the foregoing, we reserve the right to change prices for Products at any time without notice, but such changes will not apply to Products for which we have received a purchase order.
4. SUBMITTING THE ORDER – STIPULATING THE CONTRACT
4.1. When placing an order, you may be asked to create an account/profile and for this purpose you will have to fill in some necessary fields; By selecting it, you confirm that you accept our Privacy Policy.
To purchase Products on the website, you must follow our instructions on how to place an order:
(i) Select the Product(s) you wish to purchase and select the size, color (if multiple colors are available) and quantity (subject to the restrictions set out in Section 2.3),
(ii) Insert the selected Products into the cart by clicking “add to cart”,
(iii) Fill in the order form with your personal data (name, address, email, telephone, billing and shipping address),
(iv) Select your payment method,
(v) You accept the General Conditions and Terms of Use,
(vi) If requested, you confirm that you have read and understood our Privacy Policy as a guest,
(vii) Place your order via the website by clicking “go to payment”.
4.2. Before placing your order you will be offered the opportunity to check the items chosen, verify the total price and correct any errors.
4.3. By placing your order, you agree to pay the price of the Products ordered.
4.4. The information on the Products and their prices indicated on the website does not represent an offer on our part, but an invitation to offer. All orders placed are subject to our acceptance. Once you have submitted your order, we will send you a confirmation email (“Order Confirmation“). This Order Confirmation does not, however, imply that your order has been accepted. Based on legitimate reasons, according to the following, we may choose not to accept your order, in whole or in part:
(i) We are unable to obtain authorization for your payment; or
(ii) Unauthorized or illegal, fraudulent activities, including suspicious purchases for commercial purposes, reported or suspected.
The contract between us and you will only be effectively concluded when you receive an email notification from us confirming dispatch of your order (“Order Acceptance“).The Order Acceptance must be sent to the address and -email provided by you in the order, which must also include information relating to the transaction.
4.5. Order Acceptance includes your order number, information required by applicable law, including, but not limited to, basic information about the Products purchased, price, and shipping address. Details of your accepted orders are available in the “My Account” or “My Profile” section, if you have created an account or profile.
4.6. Once you have received your Order Confirmation, you will no longer be able to cancel or modify your order, without prejudice to your legal rights under Sections 9 and 11.
5. PAYMENT
5.1. You must pay the price of the Products (including applicable VAT, taxes and sales duties), the cost of any additional services you order (for example, the additional cost for customized Products) and the related shipping costs, if foreseen.
5.2. We accept payments in the currency indicated for the country of destination of the shipment with the payment methods proposed to you before confirming the order. We may offer payment methods (such as Paypal) for which you must accept the terms and conditions of the payment service provider. These terms and conditions can be consulted by clicking on the link that will be communicated to you before confirming the order. We do not accept any liability in relation to your use of the payment method in question. This payment method may not be available for all purchases and your suitability for using this payment method will be determined by the payment service provider on a case by case basis.
5.3. The amount of the order will not be charged until the moment of shipment.
5.4. If for any reason your payment cannot be processed, we will cancel your order and our Contract will end immediately, without any liability to you. In this case you will receive written communication.
5.5. You are responsible for any fees or charges imposed by your card company, bank or other payment institution as a result of our processing of your payment.
5.6. For each order we will issue an electronic document relating to the Products purchased, and you must accept this form of invoicing. The electronic invoice is based on the information you provide when placing your order.
6. PRE-ORDER OF PRODUCTS
6.1 We may offer you the opportunity to pre-order selected Products on the website before they are available for sale in stores or on the website (“Pre-order Products”). You can add the pre-order Product to your cart order and finalize the order submission process in accordance with Section 4. The thirty (30) day delivery period set out in Section 7.3 applies to pre-order Products only if we notify you that the pre-order Product is available /it has been sent.
7. SHIPPING, DELIVERY AND COLLECTION
7.1. The purchased Products can only be shipped to the countries mentioned on the site.
7.2. The Products purchased are shipped via a carrier selected by us (“Carrier”). The Products will be shipped to the address indicated by you on the order form or to one of our stores offering in-store collection service in the country of shipping, as selected by you (“Selected Store“).We are not responsible for shipping problems that may occur as a result of an incomplete or incorrect address provided by you. Please note that we do not ship to post office boxes, shipping addresses or hotels (we may exceptionally agree to ship the Product(s) to a hotel, but such shipping is in any case subject to our prior express approval).
7.3. We will take all reasonable steps to ship the purchased Products or to make them available for collection at the store selected by you within the periods estimated and communicated before sending the order and, in no case, not later than thirty (30) days from the Order Confirmation, except in cases of force majeure events.
7.4. We will send you an email to let you know when your order has shipped. If delivery has not occurred within thirty (30) days of Order Confirmation, you may (i) notify us of the suspension of payment of the entire price or part thereof until such time as we ship the Product or (ii) indicate a delivery date and, if this new date cannot be respected, you may terminate the Contract. In such event we will refund any amounts paid under the Contract within fourteen (14) days of the date of termination of the Contract.
7.5. Upon delivery of the Products by the Carrier, you (or your designated representative) should:
(i) verify that the number of packages delivered corresponds to that indicated on the delivery note;
(ii) verify that the packages and seals are intact, that they are not damaged, damp, or otherwise altered;
Complaints regarding package damage or discrepancies in the number of packages must be reported in accordance with applicable law.
7.6. You can track the status of your shipment by clicking on the link included in the Order Shipping Confirmation.
7.7. If you have selected to collect the Products from the selected Store, you will have a limited period of time available for collection, as indicated via e-mail. To collect the Products in store you must have the Order Confirmation and an identity document with you. If you have appointed a person to collect the Products, that person must present a proxy duly signed by you, together with a copy of your identity document.
8. RISK AND OWNERSHIP
8.1. The shipped Products remain our property until full payment of the purchase price. Ownership of the Products therefore passes to you when full payment has been processed.
8.2. The risk of loss, damage and/or destruction of the Products is transferred to you (or is transferred to a person indicated by you, who is not the carrier) when you take possession of the Products at the delivery address provided by you or at the time of the collection of the Products at the selected store by you or by the person indicated by you.
9.RIGHT OF WITHDRAWAL AND RETURNS
9.1.You have the right to withdraw or cancel the Contract without having to present any reason within thirty (30) days from the date on which you (or the person indicated by you) took possession of the Products or, in the case of multiple packages shipped for the same order, of the last package delivered.
9.2.The right to cancel does not apply to orders for personalized Products and Products identified on our website as non-returnable products (“Non-returnable Products”), without prejudice to your legal rights under Section 11.
9.3.To be able to exercise your right of withdrawal, you must inform us (CUCCHETTI, Via Fabio Filzi, 2, 20124 Milan, Milan, Italy – office@saracucchetti.com) about your decision to withdraw from the Contract by means of an explicit declaration to be sent by email to:
- clientservice@saracucchetti.com ,
- By post to CUCCHETTI, Via Fabio Filzi, 2, 20124 Milano, Milan, Italy
You can use the withdrawal form found at the bottom of the General Conditions, but it is not mandatory.
To respect the withdrawal deadline, it is sufficient to send the communication regarding the exercise of the right of withdrawal before the end of the withdrawal period (see Section 9.1).
9.4.If you withdraw from the Contract, we will refund the amounts we have received from you, including shipping costs, (with the exception of additional costs resulting from your choosing a type of delivery that is not the cheapest shipping method we offer) , without unjustified delay and in any case no later than fourteen (14) days from the date on which we were informed of your decision to withdraw from the Contract. We will refund you using the same payment method you used for the initial order, unless you have expressly made different arrangements. In any case, no charges will be applied to this refund. We may withhold the refund until we receive the returned Products.
9.5 You must send the Products back or deliver them to us at the address indicated in the instructions attached to the return label, without unjustified delay and in any case no later than 14 days from the date on which you communicated your withdrawal from the Contract. The deadline is met if you send us the Products before 14 days have passed.
9.6 You will have to bear the direct costs for returning the Products if you do not use the attached return label.
9.7. The Products must be returned in their original condition, unaltered, unused, without damage, in their original packaging, with the relevant accessories and labels and with the relevant documents (for example, instruction booklet, Product certificates, etc.) if present.
9.8. If a returned Product does not meet the conditions required for return, as indicated in Section 9.7 above, we will return the Product to you at the address indicated on the return form, or, if this address is not valid, at the address you communicated when you submitted the order. The return will be made within fourteen (14) days from the date on which we communicated to you the refusal of the returned Products, unless an event of force majeure, an event beyond our reasonable control or unforeseeable circumstances occurs.
9.9.You will be responsible for any reduction in value of the Products resulting from handling other than that required to establish the nature, characteristics and functioning of the Products.
9.10. If the option to return in store is available (refer to the instructions attached to the return label), you can return the Products purchased through the website to one in our stores in Italy within the times indicated in Section 9.5 above.
9.11. The provisions of Sections 9.1 to 9.10 apply in addition to our Returns Policy
10.CHANGE OF PRODUCTS
10.1. Without prejudice to your legal rights under Sections 9 and 11, and except for non-returnable products, we accept exchanges of Products purchased on the website within (30) days of the delivery date, in accordance with the procedure set out in our Returns Policy. Only the exchange of the Product (same price / same color) with the same Product of a different size is permitted. If you wish to receive a different Product or the same Product, but in a different colour, you must return the Product and request a refund. You can then place a new online order for the desired Product.
10.2. All exchanges are subject to the availability of the new Product requested. The Products can only be exchanged once.
10.3. We reserve the right to reject returned Products and to refuse exchange if the Products returned for exchange do not meet the conditions set out in Section 9.5.
10.4. Any taxes or fees, or any other costs incurred as a result of exercising your right to exchange in accordance with this Section 10, are your responsibility, unless the Products are damaged or defective.
11. LACK OF CONFORMITY – DEFECTS
11.1.If you discover that a Product sold by us on the website has defects, does not correspond to the description or is incomplete, you must immediately contact our Customer Service on +39 338 82 13 832 or send an email to address clientservice@saracucchetti.com .
11.2.We provide the guarantee in case of lack of conformity with the Contract for the Products that we have sold to you on the website under the conditions established in Article 128 et seq. of the Italian Consumer Code. As part of the legal guarantee of conformity, we are responsible for any lack of conformity that occurs within two years from the date on which you (or the person you have appointed) physically took possession of the Products, both at the delivery address and communicated or at the selected Store. Under penalty of forfeiture, you have a period of twenty-six (26) months from the date indicated above to submit a complaint: You can choose whether to repair or replace the Product, free of charge, unless, as established in Article 135-bis of the Italian Consumer Code, the cost of the solution you have chosen is disproportionate to the cost of the alternative solution or this solution is impossible, in which case you will be entitled, in accordance with the conditions of Article 135-bis et seq., to a price reduction paid for the Product or upon termination of the Contract. You are not required to demonstrate the existence of a lack of conformity of the Product with the Contract for the first twelve (12) months following receipt of the Product. However, if we demonstrate that the Product was in conformity with the Contract or that the defect is not compatible with the nature of the goods or the nature of the lack of conformity, your complaint will be rejected. This guarantee is provided in addition to the commercial guarantee, if any. For further information on your rights under the legal guarantee of conformity, we suggest reading the entire text of articles 128 et seq. of the Italian Consumer Code relating to the legal guarantee of conformity.
11.3. Damage, alterations or modifications to the Products caused by you are not considered defects or lack of conformity. For example, without limitation, damage caused by heavy use or wear and tear; improper use (such as direct exposure to sunlight or heat, contact with liquids, rain or food); normal wear and tear and failure to follow care and/cleaning instructions are not considered defects or lack of conformity. Similarly, variations in texture, normal marks or irregularities of natural products (such as leather or fabric) are inherent to the Product and do not constitute defects.
11.4.In the event that you request repair, replacement or return of a Product due to defects or because the Product is not as described or is incomplete, in accordance with Section 11, we will bear the shipping costs for the return of the Products to be repaired, replaced or returned, as well as the costs of sending the repaired or replaced Products back to you.
12. RESPONSIBILITY
12.1. Nothing in these Terms and Conditions is intended to exclude or limit our liability for:
· personal injury or death resulting from our negligence;
· fraud or fraudulent misrepresentation;
· violation of obligations under current consumer protection laws; or
· other legal actions which cannot be limited or excluded by us under applicable law.
12.2. Subject to the foregoing, we remain liable for damages caused by our breach, suffered by you in relation to claims and legal actions arising under or in connection with these General Conditions and each Agreement, except for any delay or failure of our obligations under our Terms and Conditions, if such delay or failure is caused by a force majeure event.
13. GUARANTEE OF AUTHENTICITY AND INTELLECTUAL PROPERTY RIGHTS
13.1. We guarantee the authenticity of all Products purchased on our website.
13.2. The CUCCHETTI trademarks, figurative or otherwise, service marks, other trademarks, brand names, logos used on the Products, related accessories and/or packaging, whether registered or not, together with photographs, illustrations , the images relating to the Products, the trade names or commercial names, the domain names and URLs are and remain the exclusive property of CUCCHETTI SRL (a company registered in the Trade Registry) and are protected by the laws on copyright, trademarks and on intellectual property in force worldwide. CUCCHETTI reserves all rights indicated.
14.PROMOTIONS AND SPECIAL OFFERS
14.1. Our promotions and special offers are subject to change. The conditions of such promotions and special offers are indicated on the website (for example, beginning and end of promotions and offers; possible minimum order value). Promotions and offers cannot be used in conjunction with other promotions and other offers . To receive the discount or offer applied, you must submit your order within the specified date range. Promotional or special offer code must be entered at checkout.
14.2. We exceptionally reserve the right not to allow you to take advantage of the promotion or special offer based on legitimate reasons (for example, if we believe you are acting fraudulently).
15.CUSTOMIZED PRODUCTS
15.1.Check the personalized text carefully before sending the order. Once the payment has been validated, the personalized text you requested will be reproduced exactly as you sent it and cannot be modified.
15.2.We remind you that the right of withdrawal does not apply to personalized Products, in accordance with Section 9.2.
15.3. Personalized Products must not include information that:
- violate the copyright of others;
- violate any other rights, such as trademarks, of persons or subjects or obligations towards persons or subjects, such as the obligation of confidentiality;
- violate any applicable law (including, but not limited to, criminal law) or regulation;
- is false, inaccurate, misleading, harmful, offensive, improper, threatening or defamatory:
- make false statements regarding your identity or assume the identity of any other person;
- includes material containing personally identifiable information about another person, such as address, telephone number, email address, unless that person has written permission;
- contains pornographic, obscene, indecent or offensive material, which promotes discrimination based on race, sex, religion, nationality, disability, sexual orientation or age, or which may incite hatred or violence towards any person or group or is otherwise inappropriate;
- may harass, disturb, offend, alarm or cause unnecessary inconvenience, irritation or annoyance to third parties;
- give the impression that they have been provided or approved by us;
- promote or facilitate any unlawful action; or
- that have a negative impact on our brand.
15.4.We may refuse your order without any liability to you if you do not comply with the conditions set out in this Section.
16. APPLICABLE LAW AND JURISDICTION
16.1. These General Conditions and, consequently, the Contracts stipulated with you, are regulated and interpreted in accordance with Italian legislation.
16.2. Any disputes that may arise from or may be connected to our General Conditions and Contracts must be submitted to the exclusive jurisdiction of the courts of your place of residence or domicile.
16.3.You can access the European Online Dispute Resolution Platform provided by the European Commission, and available at http://ec.europa.eu/odr , for the out-of-court alternative resolution of disputes that cannot be resolved between us and she.
17.CONTACTS
For further information and assistance with the Website, you can contact us in one of the following ways:
- or via the contact form in the Customer Service section of our website,
- By sending us a communication to CUCCHETTI Via Fabio Filzi, 2, 20124 Milan, Milan, Italy,
- By sending us an email to clientservice@saracucchetti.com ,
- By calling us on +39 338 82 13 832.
Withdrawal/cancellation form
(to be completed and returned only if you wish to withdraw from the Contract)
For CUCCHETTI Via Fabio Filzi, 2, 20124 Milano, Milan, ITALY –clientservice@saracucchetti.com
The undersigned (1) hereby communicates his/her intention (1) to withdraw from the Contract of sale (1) of the following goods (1)/supply of the following services (1),
Ordered on (1)/received on (1),
Name of customer(s).
Address of the customer(s).
Signature of the customer(s) (only if this form is notified on paper),
Date
(1) Delete where applicable
LEGAL NOTICE
Welcome to www.saracucchetti.com (the “Website”).
The Website is owned and managed by Cucchetti, a company established in accordance with Italian legislation, registered with the Chamber of Commerce of MILAN MONZA BRIANZA LODI with registration MI-2690593 and registered office in Milan in via Fabio Filzi, 2
The editorial director of the Website is Mrs. Sara Cucchetti.
You can contact us:
– By telephone, at +39 338 82 13 832
– By sending an email to clientservice@saracucchetti.com
TERMS AND CONDITIONS OF USE
Welcome to www.saracucchetti.com (the “Site”). This Privacy Policy refers to the processing of data (hereinafter collectively “Personal Data“) provided to us and/or collected during the visit to the Site of the user who browses as an unregistered user. For further information and clarifications on our Privacy Policy you can send requests to the email address info@saracucchetti.com
1. Who collects your Personal Data
The entity that collects and processes Personal Data as Data Controller (hereinafter collectively “Data Controller”) is CUCCHETTI Srl, with registered office in Via Fabio Filzi, 2 – 20124, Milan (MI), Italy.
2. Why we process Personal Data
The computer systems and software procedures used to operate the Site acquire, during their normal operation, some personal data whose transmission is implicit in the use of Internet communication protocols. This is information that is not collected to be associated with identified interested parties, but which, by its very nature, could, through processing and association with data held by the Owner or third parties, allow users to be identified.
Personal Data includes: the IP addresses or domain names of the computers used by users who connect to the Site, the addresses in URI (Uniform Resource Identifier) notation of the requested resources, the time of the request, the method used to submit the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response given by the server (successful, error, etc.), other parameters relating to the operating system and the user’s IT environment, the information relating to the user’s behavior on the Site, to the pages that have been visited or searched for, in order to select and make specific announcements to the user of the Site and the data relating to the browsing behavior carried out on the Site using, for example, cookies, relatively to which you will find complete information on the following page
In the processing of Personal Data that can, directly or indirectly, identify you, we try to respect a principle of strict necessity. For this reason, we have configured the Site in such a way that the use of Personal Data is reduced to a minimum and in order to limit the processing of Personal Data that allows the interested party to be identified only in case of necessity or at the request of the authorities and of the police forces (such as, for example, data relating to traffic and your stay on the Site or your IP address) or to ascertain responsibility in the event of hypothetical computer crimes against the Site.
Some Personal Data is strictly necessary for the functioning of the Site, others are used for the sole purpose of obtaining anonymous statistical information on the use of the Site and to check its correct functioning, and are deleted immediately after processing. From time to time we will inform you of the mandatory or optional nature of the communication of Personal Data and of the possible consequences in case of non-provision.
3. How we will process Personal Data
Your Personal Data will be processed with automated tools for the time strictly necessary to achieve the purposes for which they were collected and in compliance with the principle of necessity and proportionality, avoiding processing Personal Data if the operations can be carried out through the use of data anonymously or through other methods.
We have adopted specific security measures to prevent the loss of Personal Data, illicit or incorrect use and unauthorized access but please do not forget that it is essential for the security of your data that your device is equipped with tools such as constantly updated antivirus and that the provider that provides you with the internet connection guarantees the secure transmission of data through firewalls, anti-spamming filters and similar safeguards.
The personal data relating to a third party to whom you wish to give an “e-Gift Card” as a gift, provided during the relevant purchase process, will be processed exclusively to allow the “e-Gift Card” to be sent via email to the third party and the fulfillment of the consequent contractual services and obligations.
4. Who will process the Personal Data
Your Personal Data may be processed exclusively by persons appointed and specifically authorized and controlled by the Data Controller, such as employees and collaborators of the Data Controller as data processors and data processors, and by companies trusted by the Data Controller who carry out technical tasks on their behalf. and organisational. These companies are direct collaborators of the Data Controller and act as data controllers.
5. Your rights
At any time you can obtain the cancellation, transformation into anonymous form, copy, updating, rectification or integration, blocking of data processed in violation of the law in accordance with the information pursuant to Legislative Decree 196/ 2003 as amended by Legislative Decree 10 August 2018, n. 101 and article 13 of EU Regulation no. 2016/679
You will have the right to object in any case to any processing of your Personal Data that is carried out for commercial information and marketing purposes and to object for legitimate reasons to the processing of your data for other purposes.
To exercise your rights, you can send a communication to the owner’s address, or an email to info@saracucchetti.com